topic Re: Data in Get Support

Data

Bradley123 — Thu, 24 Mar 2022 02:18:50 GMT

My data wont work it says I used it up but I know I haven't even come close.

Re: Data

computergeek541 — Thu, 24 Mar 2022 00:10:18 GMT

off topic/not what the OP was asking for

Re: Data

softech — Thu, 24 Mar 2022 00:20:20 GMT

@Bradley123 Did you check your usage on Usage Log https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/ ?

first check when was the first day of your current cycle (that would be 30 days before the amount due date show on My Account) (PM running on 30 days cycle so the start of the cycle will change and won't be on the same day every month)

Then go to the Usage log and filter from the cycle start date to today

Try to add up the Web Traffic usage. DO NOT TRUST the sorting. It looks like it works but it does not. Really go through each page from the beginning of the cycle and add it up

If you are on Android, you can also easily cross check it wit your Device Mobile Date page

Make sure you change the cycle start date to match your PM cycle date

Re: Data

darlicious — Thu, 24 Mar 2022 00:22:35 GMT

@Bradley123

Log into your account and check for your data counter. If your plan data line and counter is not there then you have used up your data. Did you recently renew? It's possible your data counter did not reset upon renewal. Did you receive the 75% and 95% data usage warning texts from 611?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Data

dust2dust — Thu, 24 Mar 2022 00:38:47 GMT

Maybe your phone is telling you you've "used it up". Check those settings after checking the counters as said earlier.