topic Re: Dropped calls in Get Support

Dropped calls

susiet1007 — Wed, 23 Mar 2022 19:37:02 GMT

My boyfriend is using U.S. Roaming plan

Calls last for 3 minutes and then drops

Can someone help with this issue .it's been going on since he was in Connecticut yesterday.

Re: Dropped calls

dust2dust — Wed, 23 Mar 2022 19:39:40 GMT

Click on plan details and see how many roaming talk lines are shown. Multiple talk lines won't work properly.

Re: Dropped calls

BKNS27 — Wed, 23 Mar 2022 19:40:34 GMT

@susiet1007

Yes, power off your phone then power back on again.

On your Cellular Network, click T-Mobile or AT&T if one or the other works better in your area.

Re: Dropped calls

softech — Wed, 23 Mar 2022 20:11:25 GMT

@susiet1007 have your boyfriend to check what US add-on he got. I worry he got 2 different add-ons and both have Calls on it

Re: Dropped calls

darlicious — Wed, 23 Mar 2022 20:35:41 GMT

@susiet1007

Having 2 US Roaming add ons with a talk feature will cause this issue. If that is the issue contact customer support to remove one of the add ons with the talk feature and they will credit the account appropriately.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.