topic Re: Add-ons. USA in Get Support

Add-ons. USA

RichardBlouin — Wed, 23 Mar 2022 19:28:30 GMT

I have been charged 173$ for add-ons in US. No idea what they all are. Please contact. Rick

Re: Add-ons. USA

JL9 — Wed, 23 Mar 2022 19:32:18 GMT

You will have to reach out to an agent, they won't contact you here if you ask in a post or at least it is easier and quicker to find a resolution.

Are you saying you didn't purchase add ons at all? What does your my account say. What add ons are showing up and what does your payment history show for these?

Re: Add-ons. USA

Meow — Wed, 23 Mar 2022 19:34:01 GMT

What your account says? When these add-ons have been purchased?

Does anybody else has access to your account or credit card? Highly unlikely it is system error. Maybe your PM account has been hacked?

These are all US add-on so it might help you to figure out what add-ons are purchased:

Unlimited U.S. Talk, Text and 250MB Data Bundle = $20

Unlimited U.S. Talk and Text Bundle = $15

Unlimited U.S. Talk Only = $8

Unlimited U.S. Text Only = $8

U.S. Data Only for 10 day packages

250MB = $10

500MB = $15

1GB = $20

And you can always contact agent to clarify why this charges appear on your account:

Send a private message to the CSA - agent by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add-ons. USA

BKNS27 — Wed, 23 Mar 2022 19:38:01 GMT

@RichardBlouin

Wow, that is high amount! You didn’t order a refurbished phone? 🤔😉

As noted by @JL9, contact a CS_Agent by private messaging or Chat button on this page to straighten this out with a refund.

Re: Add-ons. USA

Meow — Wed, 23 Mar 2022 19:46:30 GMT

@BKNS27 wrote:
@RichardBlouin
Wow, that is high amount! You didn’t order a refurbished phone? 🤔😉

All phone prices end up in 9.

As for US add-ons it is possible to get to 173: US talk or text is $8 the rest could be all data. Adds up neatly to 173.

Do you see those US add-on on your account? Screenshot please?