topic Re: payment problem in Get Support

payment problem

amazing50 — Wed, 23 Mar 2022 01:55:53 GMT

My card expired and I forgot to update, so I was canceled with no notice. Wasted a bunch of time before I realized the error. Made a double payment and my phone is working. Problem is I have been paying for another phone for years without any problems but now you won't take it's payment. There doesn't seem to be any way to get you to reactivate this phone.

Re: payment problem

esjliv — Wed, 23 Mar 2022 01:58:44 GMT

@amazing50 - your double payment will just be used up first on your next renewal.

As for the other phone, perhaps try waiting 1 hour to try again. There could be a temporary lock, due to many attempts or multiple charges on the first phone.

If still issues after waiting, ask CSA for help.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: payment problem

softech — Wed, 23 Mar 2022 02:02:19 GMT

@amazing50 wrote:
My card expired and I forgot to update, so I was canceled with no notice. Wasted a bunch of time before I realized the error. Made a double payment and my phone is working. Problem is I have been paying for another phone for years without any problems but now you won't take it's payment. There doesn't seem to be any way to get you to reactivate this phone.

@amazing50 on the phone you still cannot reactivate, you can login to My Account, right?

If so, go to Payment Tab, one time payment, then make a manual payment using "Other (Enter the desired payment amount)" and make a manual payment

1. if you see your Available Fund = $0, then enter the full plan amount

2. if your Available Fund = plan amount already, then make a $1 paymenet

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

then click reactivate current plan is you see the button there

then logoff from my account and reboot your phone

Re: payment problem

darlicious — Wed, 23 Mar 2022 02:19:23 GMT

@amazing50

Wait one hour and try again. You can only make two attempted or successful payments before waiting out the hour. While this rule I thought pertained per account I suppose it could also pertain to the card being used across more than one account.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: payment problem

HALIMACS — Wed, 23 Mar 2022 02:20:39 GMT

@amazing50

If it's been inactive for more than 90 days, account/service is permanently deactivated.

Re: payment problem

amazing50 — Wed, 23 Mar 2022 07:08:01 GMT

Only inactive 2 days. Thanks