topic Re: canada wide data add-on forgot 4 digit pin # for *611 add-on in Get Support

canada wide data add-on forgot 4 digit pin # for *611 add-on

GodnGoddess — Wed, 23 Mar 2022 02:23:46 GMT

Hello can someone help me reset my 4 digit pin for *611 add-ons

Re: canada wide data add-on forgot 4 digit pin # for *611 add-on

hairbag1 — Wed, 23 Mar 2022 03:37:42 GMT

You'll have to contact Customer Support agent to help with that.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

editd to add link to CSA.

Re: canada wide data add-on forgot 4 digit pin # for *611 add-on

darlicious — Wed, 23 Mar 2022 02:28:13 GMT

@GodnGoddess

You will have to contact customer support to do this....they open at 6am tomorrow morning. Submit a suppirt ticket via Simple--Simon or send a private message. You may luck out and get a night moderator to respond if they see you are online. You should get access to your self serve account at the same time as its easier to manage your services thru your self serve account.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: canada wide data add-on forgot 4 digit pin # for *611 add-on

GodnGoddess — Wed, 23 Mar 2022 02:31:26 GMT

I guess i wait until tomorrow morning im not good at this stuff this is so hard to deal with

Re: canada wide data add-on forgot 4 digit pin # for *611 add-on

GodnGoddess — Wed, 23 Mar 2022 02:33:10 GMT

Thank you darlicious

Re: canada wide data add-on forgot 4 digit pin # for *611 add-on

darlicious — Wed, 23 Mar 2022 02:34:17 GMT

@GodnGoddess

Just click on the link above or below and leave a detailed message. In the morning come back and keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour of opening hours.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: canada wide data add-on forgot 4 digit pin # for *611 add-on

GodnGoddess — Wed, 23 Mar 2022 02:38:22 GMT

I think ill wait until morning comes i cant be sure ill be up in time thank you Goddess ill try again in the morning time when costumer support will be open

Re: canada wide data add-on forgot 4 digit pin # for *611 add-on

esjliv — Wed, 23 Mar 2022 02:45:32 GMT

@GodnGoddess wrote:
Hello can someone help me reset my 4 digit pin for *611 add-ons

@GodnGoddess - were you ever texted your 4 digit account PIN?

Check back on 611/Public Mobile text messages to see.

If you are looking to purchase ~~the $5 Canada-Wide~~ any addon you can also purchase them (without the use of your Account PIN) through your self serve account found here: https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToAddOnPage

If you never created a self serve account yet, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

edit above

Re: canada wide data add-on forgot 4 digit pin # for *611 add-on

darlicious — Wed, 23 Mar 2022 02:42:51 GMT

@esjliv

The OP is looking to purchase data. The $5/500min add on is not available via 611.

Edit:

I guess I'm assuming data...thought I read that.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: canada wide data add-on forgot 4 digit pin # for *611 add-on

esjliv — Wed, 23 Mar 2022 02:47:04 GMT

@darlicious fixed