topic Re: porting phone number in Get Support

porting phone number

Lindsay2 — Tue, 22 Mar 2022 21:53:30 GMT

I am trying to port my phone number to eastlink

Re: porting phone number

softech — Tue, 22 Mar 2022 22:04:19 GMT

@Lindsay2 you start this pprting request with Eastlink. You will need to give them the account number for this request. Login to My Account and the account number is on the top right.

And yes, account has to be active. Make sure you stil have your PM sim in a phone. PM will send you a porting authentication text and you need to reply within 90 mins

Re: porting phone number

Lindsay2 — Tue, 22 Mar 2022 22:02:34 GMT

Eastlink tried to port number and the text for me to confirm did not come through to my phone

Re: porting phone number

Lindsay2 — Tue, 22 Mar 2022 22:03:53 GMT

Eastlink tried that and I did not receive the text

Re: porting phone number

softech — Tue, 22 Mar 2022 22:06:40 GMT

@Lindsay2 you can ask Easlink to re-trigger the process again. If still not receive the text, make sure you didn't block 611.

Also you can open a ticket with PM Support with this direct link:

https://urlshortner.tiia.ai/Lc9xk8

Re: porting phone number

darlicious — Tue, 22 Mar 2022 22:27:51 GMT

@Lindsay2

Here is the help article on your issue....

Transferring Your Public Mobile Number To Another Service Provider

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.The SMS text will read as follows: Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To approve this request, please reply “Yes”. If you did not request this transfer, please reply “No”. Please note that you must respond within 90 minutes. If we don’t receive a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact our Porting Team. Thank you.If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.

@J_PM

Why would pm unpin such an important announcement from the landing page? It is impossible to find due to the sheer number of new threads created by oracles moving them out of the announcement thread but with the same subject line. That was a half hour out of my life I won't get back.....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: porting phone number

hairbag1 — Tue, 22 Mar 2022 22:28:13 GMT

@Lindsay2 wrote:
Eastlink tried that and I did not receive the text

Your PM account has to be Active until port is successful. Once ported, your PM account will close automatically. (You should remove any credit card info now though)

Re: porting phone number

softech — Tue, 22 Mar 2022 22:36:25 GMT

@darlicious wrote:
@J_PM
Why would pm unpin such an important announcement from the landing page? It is impossible to find due to the sheer number of new threads created by oracles moving them out of the announcement thread but with the same subject line. That was a half hour out of my life I won't get back.....

@darlicious it is not the post was unpin but it was gone. I have bookmarked it but it no longer existed

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/643946

Re: porting phone number

darlicious — Tue, 22 Mar 2022 22:45:08 GMT

@softech

Well that's even more ridiculous....and explains why I couldn't find it.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: porting phone number

esjliv — Tue, 22 Mar 2022 23:33:08 GMT

@Lindsay2 wrote:
Eastlink tried to port number and the text for me to confirm did not come through to my phone

@Lindsay2 - do you have the Public Mobile SIM card in your phone..waiting for the port approval Text? It must be the Public Mobile SIM card in your phone to accept the approval of the port.

If the Public Mobile account is not ACTIVE, then you will need to reactivate it so Eastlink can bring the number over to them.

If this is your situation, then change your plan to the cheapest one of $15, add funds to cover the cost of the plan (less any rewards), and then reactivate the plan.

Then contact Eastlink back to send the text approval again.

Re: porting phone number

CountyDownIeUk — Wed, 23 Mar 2022 00:05:15 GMT

Why?

Re: porting phone number

darlicious — Wed, 23 Mar 2022 00:21:32 GMT

@esjliv

Yes the OP can ask Eastlink to make the port request again but it's pm that sends the PAT (porting authorization text). Hopefully the srcond request will initiate the PAT as it didnt the first time around so really the OP needs to contact pm to find out why?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: porting phone number

esjliv — Wed, 23 Mar 2022 01:31:13 GMT

@darlicious it is possible OP disposed of the PM SIM, or at least, removed the PM SIM card.

Perhaps, they thought the SMS text was going to come to the Eastlink SIM card. 🤔

Therefore, I did not think PM CSA was needed in this scenario.

Re: porting phone number

darlicious — Wed, 23 Mar 2022 01:34:16 GMT

@esjliv

I was going by the advice in the help article by pm.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: porting phone number

esjliv — Wed, 23 Mar 2022 01:39:37 GMT

That's nice @darlicious , but I didn't ask or question your advise.

When I said:

"Therefore, I did not think PM CSA was needed in this scenario."

I was only referring to the scenario I was posting about, not what others posted about it.

To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: porting phone number

darlicious — Wed, 23 Mar 2022 02:01:32 GMT

@esjliv

Careful that might be considered spamming. You may want to contact customer support.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: porting phone number

esjliv — Wed, 23 Mar 2022 02:15:54 GMT

@darlicious i'd consider it more than that.