topic Re: No sim card in Get Support

No sim card

Edw — Tue, 22 Mar 2022 22:28:47 GMT

Ordered a used phone for the wife and order details claimed included a SIM card.

Phone arrived and no SIM card in phone or box.

Re: No sim card

hairbag1 — Tue, 22 Mar 2022 22:41:31 GMT

Send a message to CSA to get one coming.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edited to add link to CSA, and correct punctuation.

Re: No sim card

darlicious — Tue, 22 Mar 2022 22:34:58 GMT

@Edw

Or ask the CSA to credit your account the cost of a sim card from a local retailer once you submit the reciept.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: No sim card

Yummy — Tue, 22 Mar 2022 22:38:07 GMT

Note to agent might help but how one can prove that SIM is not received?

If I am agent I would really want in writing from my manager what to do in such situation. Tricky situation...

Re: No sim card

hTideGnow — Tue, 22 Mar 2022 22:41:56 GMT

HI @Yummy , it is not that tricky, there has been many complains before about the phone was shipped but the SIM card wasn't there. Pretty sure the shipping fellows missed to put in all the time.

HI@Edw Just open ticket with PM with the order number. Many members confirmed that they will ship it back for you for free or reimburse in some situation:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: No sim card

Edw — Tue, 22 Mar 2022 22:41:54 GMT

Thanks all for you help. Waiting on supports answer.

I have 29 days to return the phone.

Re: No sim card

hTideGnow — Tue, 22 Mar 2022 22:43:50 GMT

@Edw if you need the SIM for activation, check local Mobile store and they likely will give it to you for free if you choose to activate in store.

Re: No sim card

Yummy — Tue, 22 Mar 2022 22:45:38 GMT

@hTideGnow wrote:
HI @Yummy , it is not that tricky, there has been many complains before about the phone was shipped but the SIM card wasn't there. Pretty sure the shipping fellows missed to put in all the time.

Shouldn't then somebody from higher ups than us customers talk to PM management and that 3rd party company or whoever to smarten up?

They are ruining PM refurbished phone enterprise and PM reputation.

Re: No sim card

hairbag1 — Tue, 22 Mar 2022 22:46:02 GMT

@Edw wrote:
Thanks all for you help. Waiting on supports answer.
I have 29 days to return the phone.

To get things going...I'd follow suggestion provided by the venerable @darlicious . Just buy a sim locally and activate asap. Then get the CSA to credit your account with price of sim. That's gonna be quicker than waiting for them to send a sim all the way from Toronto..via Canada Post.

Re: No sim card

dust2dust — Tue, 22 Mar 2022 22:47:10 GMT

Yummy: For the sake of a piece of plastic barely worth pennies...just send another one. Someone took the time to ask. Just send it.

Yes it could be abused. For the sake of a piece of plastic barely worth pennies...just send one.

Re: No sim card

JL9 — Tue, 22 Mar 2022 22:52:03 GMT

Yeah that seems to have been popping up quite a bit for people getting the CPO phones, hopefully it's something that can be cleaned up to keep customers happy with that side of things.

Re: No sim card

softech — Tue, 22 Mar 2022 22:59:22 GMT

To be honest, SIM card is not a cost to the business but a revenue generating tool. They should give it out for free.

Rogers keeps sending me SIM cards trying to ask me to jump boat.

Re: No sim card

Edw — Tue, 22 Mar 2022 23:00:25 GMT

Their SIM cards must be worth a fortune on the black market. Really nice way to welcome a new future costumer

Re: No sim card

Yummy — Tue, 22 Mar 2022 23:03:42 GMT

@softech wrote:
To be honest, SIM card is not a cost to the business but a revenue generating tool. They should give it out for free.

Exactly! Same as government should provide tax software for free and not having 3rd party charging $20+ every year.

Re: No sim card

hairbag1 — Tue, 22 Mar 2022 23:07:50 GMT

Anyone can get a PM sim for under $10...they're currently offered for $3 at https://canadiancellsupplies.com/collections/sim-cards/products/public-mobile-multi-sim-card-3-in-1-standard-micro-nano-lte-prepaid. I got a few when they offered them at $1.99.

Once this sim issue is straightened out...you're gonna be happy you turned to PM as your cell network. You might wanna get a couple of spare sims to gift to family or friends so they can take advantage of great cell service and great prices also.

Re: No sim card

Yummy — Tue, 22 Mar 2022 23:09:20 GMT

@Edw wrote:
Their SIM cards must be worth a fortune on the black market. Really nice way to welcome a new future costumer

It is called penny pinching. For something worth pennies or less; no SIM no service. Give me SIM for free and most people will eventually buy some add-on or upgrade plan.

How much cost those free palm size or bigger real-estate magnet calendars you get unsolicited? I bet you more than SIM.

Re: No sim card

JL9 — Tue, 22 Mar 2022 23:32:52 GMT

Best deal around currently is definitely CCS and you get in a timely fashion too

Re: No sim card

CountyDownIeUk — Wed, 23 Mar 2022 00:07:06 GMT

You can get free ones!

Re: No sim card

Edw — Wed, 23 Mar 2022 13:01:46 GMT

No response yet. First impressions are everything in my opinion.

Re: No sim card

softech — Wed, 23 Mar 2022 13:12:17 GMT

@Edw It might take a bit of time as you probably open the ticket late yesterday

But, I would also send another message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and likely you will get a reply this morning or early afternoon