topic Error Code: 821 in Get Support

Error Code: 821

wendy21 — Tue, 22 Mar 2022 22:17:28 GMT

got this error after paying and signing up what do we do now

Re: Error Code: 821

Yummy — Tue, 22 Mar 2022 22:23:05 GMT

Do not try to activate again! Check your payment card to see if your plan amount has been charged.

Try SIM in some other phone. That will determine if it is your phone hardware issue.

Usually 821 is missing/incorrect porting information. Your SIM card will need provisioning to your incomplete account activation. Send a private message to customer support with "incomplete activation" in the subject line and explain in detail your issue. Once the CSA sets it up correctly you will be able to finish your self serve account set up.

Re: Error Code: 821

JL9 — Tue, 22 Mar 2022 22:24:59 GMT

Another customer just experienced this, you can check it below or this link

https://productioncommunity.publicmobile.ca/t5/Get-Support/Error-code-821-received-during-trying-to-activate-a-public/td-p/801659

As it explains why you are getting it and why you shouldn't try to activate again.

Re: Error Code: 821

esjliv — Tue, 22 Mar 2022 23:26:42 GMT

@wendy21 wrote:
got this error after paying and signing up what do we do now

@wendy21 - if you were charged for the activation, insert the Public Mobile SIM card and do the below:

*turn off your phone, then reboot

*perform a reset network settings on your device

Do you have any services?

Then try to log into your account: https://selfserve.publicmobile.ca/Overview/

If you have services and you can log into your account, then you activated your account.

If no services, then submit a ticket with Public Mobile Customer Support as methods provided already in this thread.