topic Re: Someone ported out my number by mistake to Koodo without my info or knoweledge in Get Support

Someone ported out my number by mistake to Koodo without my info or knoweledge

zhadj030 — Tue, 04 Jan 2022 19:23:15 GMT

Is it possible that someone can port out my number without my knowledge or having my informations like PIN number or Account # ?

My SIM # got deactivated some time ago . I noticed that I completely lost service and I couldn't connect to network (I have 1 bar inside my house and 5 bars outside it.)
After some troubleshooting I found out that couldn't log in to my self serve. After more troubleshooting (he responded when I was trying to text my number ) I was shocked to discover that someone else signed up with koodo and ported out my number in the process by mistake, (He was going from Freedom), and it seemed like it worked since the koodo account shows that it has my number. Now He never knew my account number or PIN and now because for some reason the number ported without my consent, I lost my promo, services, rewards as well as my current plan with 27 more days to go , so basically lost everything on PM (thank God community log in is separated from the main account). Please now Advise on what to do ?
I sent a pm to mods and I am awaiting more suggestions, I stopped him from messing around with the account for now since I don't want to lose my number. And he is helpful for now.
Now stuck in a limbo, waiting on mods to save me.

Edit:
Post Edited with better wording, and almost no typos.

Edit 2:

Issue fixed with the help of Moderator Shazia_K

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

Mana — Fri, 21 Jul 2017 01:57:31 GMT

Someone could know your number and name but the unique thing is your account number.

Do you think you may have shared your account number with anyone?

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

zhadj030 — Fri, 21 Jul 2017 02:04:19 GMT

@Mana wrote:
Someone could know your number and name but the unique thing is your account number.
Do you think you may have shared your account number with anyone?

No, I am confident to say that I am 100 % sure no one has my account or PIN number

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

will13am — Fri, 21 Jul 2017 02:06:19 GMT

Wow, could this be due to the buggy self server portal leaking personal information? Fixing this is going to be a lot of fun.

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

zhadj030 — Fri, 21 Jul 2017 05:55:18 GMT

will13am

I hope not, is it possible the the port becomes ''easier" or no demanding if someone is switching to koodo? Because if so, anyone that might be porting numbers might get your number and mess it up, this would be a nightmare.

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

ShawnC13 — Fri, 21 Jul 2017 02:10:02 GMT

@zhadj030, that is strange but I wouldnt think impossible. During the promos people were having their number pod or given to others. Culd be avery similar/same system with Kodoo and PM. I hope they get this straightened out for you very soon and get all of your rewards and prom plan back to you

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

zhadj030 — Fri, 21 Jul 2017 05:57:10 GMT

This is one of those situations when someone would be really pissed off that support is not available 24/7 but I know Mods are the best here, so they might help me out.
I am just worried that I would go days with no service for now due to backlog

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

zhadj030 — Fri, 21 Jul 2017 02:12:04 GMT

thank you @ShawnC13, I hope backlog is not that long. I am on call this week so this turned out to be a very bad timing

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

Mana — Fri, 21 Jul 2017 02:16:59 GMT

Hope that wasn't intentional and I really hope that you get your number back.

If its a system bug, pm should be fixing it right away.

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

ShawnC13 — Fri, 21 Jul 2017 02:17:24 GMT

@zhadj030, see now this idea would help yuou as they would still be here

https://productioncommunity.publicmobile.ca/t5/Public-Lab/Later-Mod-Hours/idi-p/171244

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

zhadj030 — Fri, 21 Jul 2017 02:26:25 GMT

@Mana wrote:
Hope that wasn't intentional and I really hope that you get your number back.

If its a system bug, pm should be fixing it right away.

I told the other persone to not mess with the account or try to port his number as I might lose my number so for now we are both on stand by waiting for a mod's response.

We know the system is very buggy, but I hoope that this just a one time error, I can't imagine the horrors that would happen if this was a common glitch.

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

zhadj030 — Fri, 21 Jul 2017 02:27:05 GMT

@ShawnC13 wrote:
@zhadj030, see now this idea would help yuou as they would still be here
https://productioncommunity.publicmobile.ca/t5/Public-Lab/Later-Mod-Hours/idi-p/171244

That idea would work greatly now that they raised the prices and hired extra mods anyway.

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

Mana — Fri, 21 Jul 2017 02:30:47 GMT

I feel so bad for you.

Is the other person reasonable and cooperative?

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

NDesai — Fri, 21 Jul 2017 02:31:16 GMT

I believe @kav2001c was in the similar problem a while ago so, hopefully he chimes in about this.

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

zhadj030 — Fri, 21 Jul 2017 02:47:35 GMT

@Mana wrote:
I feel so bad for you.
Is the other person reasonable and cooperative?

Yes, thank God for that , he is still using the Freedom number as usual, I am the one with the weird situation

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

will13am — Fri, 21 Jul 2017 04:19:56 GMT

Well, start with getting a SIM card. The old one is burnt and can't be reused. With that in hand, the moderator team should at least be able to quickly get your account up and running even if on a temporary number while they try to bring the other one back.

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

zhadj030 — Fri, 21 Jul 2017 06:00:09 GMT

I already have 2 spares on me at all time . I am just waiting on the mods response, I don't want to activate a new account just to receive a message saying that they can't give me the promo or credit my rewards because it is a new sign up.

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

kav2001c — Fri, 21 Jul 2017 06:39:32 GMT

@NDesai there are multiple confirmed cases of numbers being given to new clients

It is kinda scary actually the system allows this

I seem to always get tagged as an expert for these but I really have no idea how it is happening (and I have worked for multiple cellcos in my past so even seen internal workings)

I also mentioned in another thread one time while playing around with number change, I selected another city and was actually given a choice to take over someone else's Toronto phone number (which was ported from Bell to Public initially)

It was a *really* good number if I wanted it

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

kav2001c — Fri, 21 Jul 2017 06:41:22 GMT

@will13am they won't (can't) fix it

Even with CCTS intervention there is something broken internally

OP will be in same boat as me and require manual intervention by mods every month

Re: Someone ported out my number by mistake to Koodo without my info or knoweledge

kav2001c — Fri, 21 Jul 2017 06:42:59 GMT

@will13am NO

DO NOT DO THIS

Account can not provision new SIM card and trying to do so will only increase his down time (and waste a spare SIM)

@will13am wrote:
Well, start with getting a SIM card. The old one is burnt and can't be reused. With that in hand, the moderator team should at least be able to quickly get your account up and running even if on a temporary number while they try to bring the other one back.