topic Re: open my account please in Get Support

open my account please

VladRobert — Tue, 22 Mar 2022 03:30:38 GMT

open my account, please

Re: open my account please

computergeek541 — Tue, 22 Mar 2022 03:36:20 GMT

@VladRobert wrote:
open my account, please

You're going to have to provide more details. What are you trying to do and what have you already done? You'll also want to note that the people here are customers and can't make changes to your account. Posting in these message for answers to basic questions that other customers might know the answer to.

Re: open my account please

darlicious — Tue, 22 Mar 2022 03:37:48 GMT

@VladRobert

Let me get my magic wand out.....and alacadabra...and Done!

Ok seriously we need a little more info to help you....we are customers not employees and we can help with most things just not the go into your account things....so open your account?

Have you set it up yet?
Did you just activate your sim card?
Forgot your or login credentials?

The more info you give us without revealing any personal or account sensitive/security info the better we can help solve your issue.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: open my account please

BKNS27 — Tue, 22 Mar 2022 03:39:09 GMT

@VladRobert

More details please.
Did you keep up with your monthly payment? If you didn’t pay over 90 days, your account will be closed and your number will be lost.

If you kept up with your payment, contact a CS_Agent to help you with your account.

If you can’t login to your account, use your email to login then click Forgot Password.

Re: open my account please

LeePublic — Tue, 22 Mar 2022 05:12:35 GMT

Processing request..... Request "open account please" failed...... Please try again.... (In Alexa's voice)

Just kidding!

Need more details please!

Have you tried resetting your password?

Re: open my account please

JL9 — Tue, 22 Mar 2022 12:54:46 GMT

Hopefully you have resolved this issue since we haven't heard back from you. If not there are some good help articles on the website or if you search this in the community you should be able to find mamy threads to help you with this.

Re: open my account please

esjliv — Wed, 23 Mar 2022 02:20:39 GMT

@VladRobert wrote:
open my account, please

@VladRobert obtain a Public Mobile SIM card and you can open one here: https://publicmobile.ca/en/on/portal/activation

OR, do have have an account that is no longer active? IF over 90 days of nonpay/suspended status, your account can no longer be active, as it is closed, the number is gone and you have no access to self serve.