topic Paid twice in Get Support

Paid twice

Kaurharmeet14 — Tue, 22 Mar 2022 04:56:19 GMT

Re: Paid twice

computergeek541 — Tue, 22 Mar 2022 05:02:10 GMT

If you log into your Self Serve account, do you see an extra and unexpected amount in your account balance? If you do, it's often easier to leave the extra funds there to be used for the next renewal.

Re: Paid twice

Kaurharmeet14 — Tue, 22 Mar 2022 05:06:05 GMT

How can I used for the next renewal??

Re: Paid twice

pkaraa — Tue, 22 Mar 2022 05:06:34 GMT

PM is a prepaid service, so no refunds but if it was a system error then Contact support agents with the screenshots of double charged bills.

create a ticket by clicking on the bubble at the bottom right or send them a direct msg at CS_Agent.

The second payment can be put into your balance to be used towards add-ons or plan.

Re: Paid twice

dust2dust — Tue, 22 Mar 2022 06:12:00 GMT

The renewal will use the money automatically.

Re: Paid twice

esjliv — Tue, 22 Mar 2022 10:09:50 GMT

@Kaurharmeet14 - the amount in your Available Funds will be used first on renewals before charging any credit card on file.

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent