Unable to login

jim6190 — Tue, 22 Mar 2022 03:05:18 GMT

Need help here. I cannot logon to my account. I tried resetting the password but get the following error "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"

I don't have my account details so I cannot log a ticket. My PIN doesn't work so I cannot log a ticket. How to unlock my account or even speak with a service agent?

Re: Unable to login

softech — Tue, 22 Mar 2022 03:07:03 GMT

@jim6190 You can still open ticket without the PIN using chatbot, but if you prefer, you can use direct message to create the ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

topic Unable to login in Get Support

Unable to login

Re: Unable to login