plan not working after after cc update

tom2354 — Tue, 04 Jan 2022 19:23:10 GMT

last week I had to update my credit card to continue my plan. eventually it went through, but I cannot make calls. when I try to make a payment now it says I can make one when the plan expires. I cannot make calls even locally, I just get a voice mail that I do not have a particular addon, even though I have talk and text.

Re: plan not working after after cc update

Luddite — Fri, 21 Jul 2017 00:46:02 GMT

a) was payment recorded,

b) is account status "Active"

c) is plan correct

Elements incorrect, then send a private message to the moderator team with your phone number and an explanation. It may be tomorrow before you have a response. Perhaps, confirm email notification of private messages is ON to see their response as soon as it arrives.

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Hang in there. It will get sorted.

topic plan not working after after cc update in Get Support

plan not working after after cc update

Re: plan not working after after cc update