topic Change my self-serve email in Get Support

Change my self-serve email

malijaymeet1 — Mon, 21 Mar 2022 16:26:14 GMT

Hi team ,

I am trying to login in but can’t login and trying to reset my password or id but it shows that this process is disable . I need to recharge my phone , as the plan is over

Re: Change my self-serve email

softech — Mon, 21 Mar 2022 16:33:42 GMT

@malijaymeet1 did you try Forgot Password link ? Enter the correct email and answer the Security question and you an reset your password that way

If still fails, open ticket with PM support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Change my self-serve email

Meow — Mon, 21 Mar 2022 16:40:14 GMT

The account might be only temporarily locked for an hour due to too many (5) attempts. You might want to wait an hour and try again.

If you are positive, you entered id/pass correctly before being locked out, try different browser.

If you still have issue logging in, try the Forgot password link to reset the password. You will need to answer security questions, though.

If you don't know the answer to the security questions, you can open a ticket with CSA to have it reset.