topic Re: Travelling to Hawaii in Get Support

Travelling to Hawaii

Vtan — Mon, 21 Mar 2022 14:25:08 GMT

anyone know I am travelling to Hawaii next week wondering US add-on working over there?

thanks

Re: Travelling to Hawaii

Dunkman — Mon, 21 Mar 2022 14:26:38 GMT

@Vtan

Yes, the 10 day US roaming add ons do work in Hawaii.

Here is some more information:

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

Re: Travelling to Hawaii

hTideGnow — Mon, 21 Mar 2022 14:37:03 GMT

HI @Vtan Make sure you try both T-Mobile and AT&T. Also, voice might work better on T-Mobile as AT&T is now turning of 3G.

Re: Travelling to Hawaii

hairbag1 — Mon, 21 Mar 2022 14:41:52 GMT

Make sure to familiarize yourself with how to get the 10 Day US Roaming add that you want. I'd suggest add sufficient $$ to Available Funds...then go back and buy the add-on. The add-on is valid for 240 hours only so depending on how long you're gone for...you might want to buy it when you get there (using wifi to access your PM account in Hawaii).

Enjoy your trip.

Re: Travelling to Hawaii

dust2dust — Mon, 21 Mar 2022 14:52:22 GMT

Let us know if you're needing service for more than 10 days. You could also opt to use apps to call and text when on any of the multitude of wifi access points.

Re: Travelling to Hawaii

Yummy — Mon, 21 Mar 2022 15:05:48 GMT

Hawaii are part of US so US add-on should work there.

US roaming Talk cannot be stacked. Next one has to be purchased after initial expire but you have to wait 24 hours.

Confirm first if they have AT&T or T-mobile service there as you will be connecting to either of them in order to use add-on.

US add-on starts as soon as you purchase it and is valid for 240 hours so do not buy it days in advance.

Are you familiar with 2-step add-on buying process?

Re: Travelling to Hawaii

JL9 — Mon, 21 Mar 2022 15:06:11 GMT

Lucky lucky lol.. When you get back tell me how well it worked as I am going to Hawaii later this year and was wondering the same thing.

Re: Travelling to Hawaii

dust2dust — Mon, 21 Mar 2022 15:09:47 GMT

JL9: As of later February, AT&T are shutting down their 3G network. As of early July, T-Mobile will do the same. Slowly. So later this year might be a problem for the roaming add-ons. We don't yet know what Public will do about this.

Re: Travelling to Hawaii

JL9 — Mon, 21 Mar 2022 16:23:03 GMT

gahhh...thanks for the heads up. Hopefully there will be an alternative then for US roaming. Otherwise I guess it will be wifi and voip apps.

Re: Travelling to Hawaii

JL9 — Mon, 21 Mar 2022 16:25:29 GMT

@dust2dust I am assuming/hoping that if that add on is purchased and there is an issue with it not fully working that there will be a way to get a refund, or is it buyer beware and you take the risk and since it is prepaid you are out of luck if it doesn't work properly or at all?

Re: Travelling to Hawaii

dust2dust — Mon, 21 Mar 2022 16:36:47 GMT

JL9: Shrug. If there is no way for the service to work there then one might presume Public would remove the add-ons. We already know that some parts of AT&T are still working, so it may take time to fully shut down both.

Or, Public enables volte and makes roaming agreements to start roaming with those providers on their volte.

Re: Travelling to Hawaii

Vtan — Mon, 21 Mar 2022 17:40:22 GMT

Thanks everyone give a heads up