topic Re: Network/Calls not working in Get Support

Network/Calls not working

Renardroux — Sun, 20 Mar 2022 13:50:39 GMT

I've paid my monthly bill and yet - I can't use my data or my phone. Only the wifi is working.

Re: Network/Calls not working

softech — Sun, 20 Mar 2022 14:04:08 GMT

Are you paying earlier because you ran out of data but account not due to renew yet? Or are you paying because account was suspended?

Please try a phone reboot first

Also, let us know if voice calls are working.

If still fails, Can you please login to My Account and confirm if the account status is Active or Suspended.

Please also confirms if what amount is showing as Available Fund on My Account?

Provide us more info and we can assist further

Re: Network/Calls not working

Sherri10 — Sun, 20 Mar 2022 14:31:31 GMT

We are having the same problem. We have 3 phones all with public mobile. All bills are paid on the schedule time. We have rebooted all 3 phones. When we call out or calls coming in it goes right to VM and doesn't even show anyone is calling you and doesn't ring going out either. VM are working.

Re: Network/Calls not working

softech — Sun, 20 Mar 2022 14:34:43 GMT

@Sherri10 It could be a network issue if all three phones are not working

is Mobile data working? Does the phone shows any error like "No Network"?

Please try to change your Network selection to 3G ONLY / WCDMA ONLY and see if you can receive calls or make outgoing calls

If still fails, please login to your My Account (all 3 lines) and confirm if the Account Status is showing Active

Re: Network/Calls not working

Renardroux — Sun, 20 Mar 2022 14:36:25 GMT

Hi there,

The automatic payment is activated. My sold is at 0,00. I did not pay earlier, just on time as per usual.

I've already tried to reboot - no success. Voice calls are not working. Statut is active.

Re: Network/Calls not working

softech — Sun, 20 Mar 2022 14:39:38 GMT

@Renardroux I wonder if it is a network issue or device issue.

Do you have another phone to test the SIM card? If so, put the PM sim there and see if it works

If you don't have another phone, at least try to reseat the sim (Power down the phone, take sim out for a min before putting it back in and power up)

If still fails, try to change the network selection to 3G ONLY/WCDMA ONLY and see if it works

Re: Network/Calls not working

Sherri10 — Sun, 20 Mar 2022 15:12:26 GMT

All accounts are active. We switched it from 5G Network to our other network and it worked. We did have some thunder and lightening this morning so maybe that was the problem. So far all is good now. Thanks