topic Re: Balance in Get Support

Balance

barbarairwin — Sun, 20 Mar 2022 00:17:54 GMT

When it says balance $25.00 does that mean there is $25.00 in my account to use?

Re: Balance

ShawnC13 — Sun, 20 Mar 2022 00:19:20 GMT

Yes it does it means you have 25.00 + tax. So if your plan is $25 before tax this amount would cover it all.

Re: Balance

darlicious — Sun, 20 Mar 2022 00:30:16 GMT

@barbarairwin

Yes that is the amount of your available funds. If you log into your rewards account it will tell you your estimated amount owing for renewal. As mentioned by @ShawnC13 if your plan is the $25 plan then that amount will be $0. If you are on the old rewards program and you have it okay enabled then it will add the $2 reward onto that amount and the estimated amount owing will be in the negative (-$2).

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Balance

Yummy — Sun, 20 Mar 2022 00:48:55 GMT

Think of that as balance in your bank account. You do have $25 in your PM account and that will be used for your renewal or you can buy add-on.

Even if you have $0 BUT you are on autopay your plan will be renewed if you have registered credit card which will be charged on renewal day.

Re: Balance

BKNS27 — Sun, 20 Mar 2022 00:57:02 GMT

@barbarairwin

Yes, it means that all you have to do is to pay for the taxes on your next month’s bill or use it for add-one.

Re: Balance

ShawnC13 — Sun, 20 Mar 2022 02:07:31 GMT

@BKNS27 wrote:
@barbarairwin
Yes, it means that all you have to do is to pay for the taxes on your next month’s bill or use it for add-one.

@BKNS27 if the plan is also $25 they won't even have to pay taxes. If your available funds balance is the same as your plan cost there is no additional charge to you even with the plan pricing before tax