topic Re: New Sim card not working in Get Support

New Sim card not working

SueOB — Sat, 19 Mar 2022 22:34:55 GMT

Just activated my SIM card in an unlocked phone.

Sim card will not work

Re: New Sim card not working

Yummy — Sat, 19 Mar 2022 22:40:49 GMT

Do you mind letting us know How did you activate your new SIM?

Did you create PM self-serving account?

Re: New Sim card not working

BKNS27 — Sat, 19 Mar 2022 22:49:44 GMT

@SueOB

Did you port your old number over to PM?

There are extra steps if you are porting to PM.

If you picked a new number, reboot your phone by powering off then back on.

Re: New Sim card not working

HALIMACS — Sat, 19 Mar 2022 23:14:38 GMT

@SueOB

Try:

rebooting device
resetting network connections
toggling airplane on/off
removing and reinserting SIM card

Also make sure device isn’t blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

Re: New Sim card not working

esjliv — Sun, 20 Mar 2022 00:53:57 GMT

@SueOB - have you logged into your self serve to confirm you status says Active?

Self Serve login here:

https://selfserve.publicmobile.ca/Overview/

Try calling your phone number from another phone, what is the message saying?

What does it say when you call 611, or 1-855-478-2542 from another device to check your account?

After a successful activation most (if porting in a number), and all services should work soon after you reboot your phone.

On rare occasions it has been reported that it may take a little longer than normal to activate. So occasionally reboot to help retrigger the network.

Can you try your SIM into another compatible phone to check to see if you have any services?