topic Re: Internet is not working! in Get Support

Internet is not working!

Tushar02 — Sat, 19 Mar 2022 21:40:31 GMT

Hello, about 4 days ago I did my recharge. I can able to make calls, but not use internet service. It shows sign in to network

Re: Internet is not working!

darlicious — Sat, 19 Mar 2022 03:44:30 GMT

@Tushar02

First check your self serve account that your data counter reset and you have data available to you. Are you at home trying to use wifi? Are you being asked to sign into your home wifi or free wifi? Have you accidently toggled mobile data off? Do you have a mobile hotspot set up on your phone or another device?

Try the following:

Reboot your device.
Toggle airplane mode on/off.
Remove your sim card. Test in another phone if possible. Wait 10 minutes and reinsert the sim card and reboot.
Reset your network settings.
Check your APN or for an iPhone check for updates and/or update your carrier profile.
Test after each troubleshooting tip and report back if you still get the same message.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account, provide your full name, address, your email, phone # and 4-digit account PIN#

Re: Internet is not working!

softech — Sat, 19 Mar 2022 03:46:09 GMT

@Tushar02 can you login to your My Account and confirm when is the next payment day and what is showing as Available Fund? If you see the fund you loaded showing up as Available Fund there and your renewal date didn't change, You might have just loaded enough fund but you didn't do anything else. If you need to renew early, after you load the fund, you will need to open ticket with PM Support and have them to help

Check it. if you need the extra data, you will either need to buy add-on, which you can do it all by yourself and the new data will be available after a reboot. But if you need early renewal (to start the new cycle earlier , start it today), you will need to open ticket with PM:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Internet is not working!

computergeek541 — Sat, 19 Mar 2022 21:42:55 GMT

@0077 wrote:
@Tushar02
reset network settings and Changing APN Settings
and reboot phone,

Inocrrect APN settings wouldn't cause a Sign Into Network message. That message is iindicative of the customer being out of data or trying to connect to an open Wi-Fi network that requires login or agreement to terms of service before use.

Re: Internet is not working!

esjliv — Sun, 20 Mar 2022 04:37:05 GMT

@Tushar02 - Internet through Wifi (an internet modem/connection) to view things on the world-wide WEB, Or ability to use your Data on your phone device without the use of a Wifi connection?

Is your device trying to connect to an Internet Wifi Connection? If so, ensure you are on the correct Network Name, and enter the Network password (if this available to you).

If you performed a reset of your network settings on your device 4 days ago, this would have made your phone lose the password to remembered networks on your device.

Or, something changed in your device to make you disconnect from the network.

Try going into your phone settings, and turning off your Wifi option. Then turn it back back on.