topic Re: a70 in Get Support

a70

ezbake — Sat, 19 Mar 2022 18:25:34 GMT

m phone is not activating , cant register with network

Re: a70

Dunkman — Sat, 19 Mar 2022 18:28:55 GMT

@ezbake

The Samsung A70 is compatible with Public mobile.

More details would be helpful.

New phone? used phone? Did it work before?

New customer versus old?

Does the phone work with another SIM card?

Locked to previous carrier?

Blacklisted device?

Re: a70

hTideGnow — Sat, 19 Mar 2022 18:47:43 GMT

@0077 wrote:
@ezbake
check the status Account Log In
what your device brand and model and provide more info ?

Check the Status of Your Device in Canada

HI @0077 did you even read?

Re: a70

hTideGnow — Sat, 19 Mar 2022 18:48:49 GMT

@ezbake wrote:
m phone is not activating , cant register with network

HI @ezbake It could be a SIM issue instead of the phone. Do you have another phone around and you can test your PM SIM on?

Re: a70

ezbake — Sat, 19 Mar 2022 18:58:09 GMT

hi, so i try to choose public mobile manually and get , cant register with network, used a70 but cant be locked its to new, new activation ,worked on koodo

Re: a70

ezbake — Sat, 19 Mar 2022 18:59:33 GMT

a70, worked on koodo , cant connect to network , havnt tried some pother phone to test sim

Re: a70

ezbake — Sat, 19 Mar 2022 19:01:15 GMT

was on chatr not koodo

Re: a70

hTideGnow — Sat, 19 Mar 2022 19:19:38 GMT

@ezbake wrote:
a70, worked on koodo , cant connect to network , havnt tried some pother phone to test sim

HI @ezbake would be nice if you have another phone to test the PM SIM. It could be a problem with PM setting up the SIM on the backend

if you don't have another phone to test, just go ahead and open ticket with PM and ask them to check :

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: a70

ezbake — Sat, 19 Mar 2022 19:21:10 GMT

yah , i did that they found some issues in ativation so its them not me , thanks for help , waiting for tech ppl to fix

Re: a70

hTideGnow — Sat, 19 Mar 2022 19:28:17 GMT

HI @ezbake glad we are on the right direction. Come back and let us know when it is fully resolved.

Re: a70

ezbake — Sat, 19 Mar 2022 19:29:10 GMT

will do

Re: a70

computergeek541 — Sun, 20 Mar 2022 04:09:07 GMT

@0077 wrote:
@ezbake
reset network settings and Changing APN Settings
and reboot phone,

APN settings don't have any relation to a a cell phone device's base connection to the network.