topic Re: cant log in in Get Support

cant log in

Grover12 — Sat, 19 Mar 2022 09:07:17 GMT

no my account was not parked phone still working but cant log in to pay next bill and will not let me change password any one have any ideas

Re: cant log in

darlicious — Sat, 19 Mar 2022 10:14:04 GMT

@Grover12

Are you signed up for autopay? Or do you normally top up your account with a different card or pm payment vouchers? You can also make payments by calling 611 from your phone or 1 855 4PUBLIC and entering your 10 digit phone number.

If you want to make a payment with your card on file via the 611/IVR system you need to know your 4 digit account pin #. However you can top your account with pm vouchers via 611 without needing the account pin #. Once connected press (1) and (1) again and enter the 12 digit pin #. You will recieve a verbal confirmation of a successful payment followed by a confirmation text from 611.

If making a payment to prevent account suspension isn't an urgent necessity then contact customer support. Put "password reset" in subject line and leave a detailed message. Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account, provide your full name, address, your email, phone # and 4-digit account PIN#.

Re: cant log in

Grover12 — Sat, 19 Mar 2022 11:33:37 GMT

darlicious i was just worried about losing my phone number but 611 will work to pay my bill thank you for the help

Re: cant log in

esjliv — Sat, 19 Mar 2022 12:41:03 GMT

@Grover12 wrote:
no my account was not parked phone still working but cant log in to pay next bill and will not let me change password any one have any ideas

@Grover12 - if you had too many failed login attempts, you likely temporarily locked up your account. Wait 15+ minutes to try again. And when you do try (or do the Forgot your password method) again open a tab in incognito mode.

If still issues, contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: cant log in

computergeek541 — Sat, 19 Mar 2022 18:12:30 GMT

@0077 Please avoid repeating others. This same information was provided several hours ago.