topic My point redemption does not work - many tries . in Get Support

My point redemption does not work - many tries .

BEER — Sun, 29 May 2022 23:33:54 GMT

Re: My point redemption does not work - many tries .

HALIMACS — Sat, 19 Mar 2022 17:23:24 GMT

Hey, you're "clearing cash", feel free to send it my way @BEER

🤣🤣

I would recommend trying a completely different browser on a completely different device. Also, are you redeeming the minimum points required under the program?

EDIT:

Check this out @BEER

Public Points Catalogue (publicmobile.ca)

Re: My point redemption does not work - many tries .

softech — Sat, 19 Mar 2022 19:09:36 GMT

@BEER Even the Community site is acting funny at the moment.. a lot of oops here, too. Maybe wait a bit if you are not in a rush? or as @HALIMACS said, different browser, different device could help

Re: My point redemption does not work - many tries .

BEER — Sat, 19 Mar 2022 17:26:39 GMT

@softech wrote:
HI @BEER Even the Community site is acting funny at the moment.. a lot of oops here, too. Maybe wait a bit if you are not in a rush? or as @HALIMACS said, different browser, different device could help

I have tried everything possible -- cut and paste below the latest -

Oops!

Something went wrong

This page is currently unavailable or down for maintenance. Return

Re: My point redemption does not work - many tries .

HALIMACS — Sat, 19 Mar 2022 17:28:59 GMT

Lovely week-end 'maintenance' issues @BEER

Seems self-serve isn't the only systems that take week-end breaks just when most users actually are taking the time to manage some of their accounts and services.

Ain't it awesome!!??

Re: My point redemption does not work - many tries .

Yummy — Sat, 19 Mar 2022 17:37:04 GMT

I would always try different browser first. Plus try force refresh.

Force-refreshing a page will clear that page's cache, allowing you to see the most recent version of the page as opposed to any information your browser saved in the past: CTRL+F5 or Ctrl+refresh icon.

You know you have to have minimum number of points (15) before any redemption.

Re: My point redemption does not work - many tries .

darlicious — Sat, 19 Mar 2022 19:05:35 GMT

@BEER

Do you need @BEER to help you out? Lol....sorry I couldn't resist! But I am pretty sure @J_PM explained everything in her post when redeeming points?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: My point redemption does not work - many tries .

BEER — Sun, 20 Mar 2022 15:27:20 GMT

@HALIMACS wrote:
Hey, you're "clearing cash", feel free to send it my way @BEER

🤣🤣

I would recommend trying a completely different browser on a completely different device. Also, are you redeeming the minimum points required under the program?

EDIT:

Check this out @BEER
Public Points Catalogue (publicmobile.ca)

Cash - cache -- ha ha .. just for the humour and good suggestion will Accept as Solution.

Why does PM not allow payment to grandfathered $10 plan.

BEER — Sun, 27 Mar 2022 19:02:20 GMT

Have been trying for more then 2 weeks to top up $10 plan but I keep on getting "Oops!" ----- My account is not de-activated - cut and pasting below ------

Your plan expired on Mar 5, 2022.
Top up before Jun 3, 2022 or your account will be deactivated.
Current Balance: $0.00
Amount Due: $10.00

Oops!

There was an error processing your redemption.

This may be due to a system error.

Here are a few things you can try. Try Redeeming again.

UPDATE - -------FINALLY !

$15 Bill Credit

Thank you for redeeming

Re: Why does PM not allow payment to grandfathered $10 plan.

Meow — Sun, 27 Mar 2022 16:13:00 GMT

There is no reason why you should Not be able to top up your grandfathered plan.

With such messages I would suggest to use different browser or incognito mode. Sometimes PM web pages behave strangely.

You can always try adding funds with vouchers if that is convenient to you. I hope this is not a way to discourage people to abandon old plan and upgrade. You know your plan cost has increased to $13, don't you?

Re: Why does PM not allow payment to grandfathered $10 plan.

Spudster — Sun, 27 Mar 2022 16:13:28 GMT

@BEER

Try:

clearing cache and cookies
using incognito tab
a completely different browser on a different device

Alternatively, try adding $13, then reactivate.

Then try using lost/stolen function, log off, then log on, and remove the lost/stolen function.

I'm guessing one of the above will get you going!!!

Re: Why does PM not allow payment to grandfathered $10 plan.

BEER — Sun, 27 Mar 2022 16:14:50 GMT

@Meow wrote:
There is no reason why you should Not be able to top up your grandfathered plan.
With such messages I would suggest to use different browser or incognito mode. Sometimes PM web pages behave strangely.
You can always try adding funds with vouchers if that is convenient to you. I hope this is not a way to discourage people to abandon old plan and upgrade. You know your plan cost has increased to $13, don't you?

I'm trying to redeem 15 points towards my $10 payment.

Your plan expired on Mar 5, 2022.
Top up before Jun 3, 2022 or your account will be deactivated.
Current Balance: $0.00
Amount Due: $10.00

Re: Why does PM not allow payment to grandfathered $10 plan.

Spudster — Sun, 27 Mar 2022 16:17:17 GMT

@BEER

I'd choose a manual top-up from a registered payment card in an amount of $13 or higher.

Isn't the $10 plan (soon going) to be $13? Maybe the 'system' is expecting that amount even though it reads $10???

Re: Why does PM not allow payment to grandfathered $10 plan.

BEER — Sun, 27 Mar 2022 16:20:07 GMT

@Spudster wrote:
@BEER

Try:

clearing cache and cookies
using incognito tab
a completely different browser on a different device
Alternatively, try adding $13, then reactivate.

Then try using lost/stolen function, log off, then log on, and remove the lost/stolen function.

I'm guessing one of the above will get you going!!!

You must agree that this PM thing is getting to be a major pain. All was well when I had auto payment active but since the new point system that has no benefits to auto pay - I removed it . I just want to start using my points but all I get is the Oops message.

Re: Why does PM not allow payment to grandfathered $10 plan.

Spudster — Sun, 27 Mar 2022 16:27:15 GMT

YUP @BEER

I can only imagine the new points system is less than ideal, especially for those of us accustomed to the now 'old' reward system.

Perhaps they're just doing their normal 'weekend' maintenance and the system will be up and going again in a few hours or something.

I could never understand why they tend to do week-end maintenance on their backend systems when that's the time most users are likely taking care of that kinda stuff .... 🤔

Re: Why does PM not allow payment to grandfathered $10 plan.

JL9 — Sun, 27 Mar 2022 16:45:34 GMT

Hopefully that resolves for you as I would like to know how smooth (or not smooth) redeeming the 15 off bill reward is. If it keeps giving you grief, hopefully an agent can at least manually add it for you.

Re: Why does PM not allow payment to grandfathered $10 plan.

Meow — Sun, 27 Mar 2022 16:52:41 GMT

@BEER wrote:
You must agree that this PM thing is getting to be a major pain.

I see so many posts people asking help regarding restarting service, not being able to log in, web page does not work, not being able to pay, etc.

I do not mind helping but PM should really fix all these little annoyances to make every customer happy. And happy customer will bring few new customers while unhappy will take away way more than a few...

Re: Why does PM not allow payment to grandfathered $10 plan.

dust2dust — Sun, 27 Mar 2022 17:16:56 GMT

My $10 plan renewed from balance without incident last night.

The proposed price change isn't until the end of April.

I don't know how to convert points into balance though.

Re: Why does PM not allow payment to grandfathered $10 plan.

dabr — Sun, 27 Mar 2022 18:40:59 GMT

@BEER Someone I know who activated after the new points were introduced said there was no problem with redeeming their 15 points but it did take a couple of days before they saw it in their account.

It does seem maybe it's the website/webpage glitch that many users have been experiencing over the last couple days or so for you, so waiting and retrying with a clean browser as already suggested should, hopefully, work.

Re: Why does PM not allow payment to grandfathered $10 plan.

BEER — Sun, 27 Mar 2022 18:56:59 GMT

@Spudster wrote:
YUP @BEER

I can only imagine the new points system is less than ideal, especially for those of us accustomed to the now 'old' reward system.

Perhaps they're just doing their normal 'weekend' maintenance and the system will be up and going again in a few hours or something.

I could never understand why they tend to do week-end maintenance on their backend systems when that's the time most users are likely taking care of that kinda stuff .... 🤔

This situation is happening 7 days a week -- I have just cleared my cache - rebooted - downloaded Fire Fox - cleared history and tried again. Tried with Firefox and then again with Safari and this is what I get --

$15 Bill Credit

15 pts

You have enough points!

Oops!

There was an error processing your redemption.

This may be due to a system error.

Here are a few things you can try. Try Redeeming again.