topic Re: Help in Get Support

Help

keishahanlon — Sat, 19 Mar 2022 15:13:47 GMT

Having trouble login in to my public mobile it's saying unsuccessful user and login disabled

Re: Help

softech — Sat, 19 Mar 2022 15:26:46 GMT

@keishahanlon You have an active service with PM at the moment? (Just want to confirm, suspended accounts for 90 days+ would have been permanently closed)

If you have an active service, too many failed attempts might have triggered an one hour temporary lock. Just wait a full hour and try again

If you are still unable to login after the 1 hour wait, try Forgot Password first:(https://selfserve.publicmobile.ca/forgot-password/

You will just need to enter the correct email address and then answer the Security question and you can reset the password

If you are still unable to reset the password that way, then open ticket with PM Support and have them reset the login credentials for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Help

HALIMACS — Sat, 19 Mar 2022 15:34:02 GMT

@keishahanlon

Try:

waiting 1 hour
clearing cache and cookies
using incognito mode
if possible, utilize another device on a completely different browser to login (This is sometimes triggered by a 'fussy' or incompatible browser, usually when Public Mobile is doing some back-end work. There are times when I've been able to login and perform self-serve actions using one browser, but not at all on another)

Re: Help

GaetanS — Sat, 19 Mar 2022 15:56:34 GMT

Same for me cant log in, I have 2 different account cant log in, try on 2 different device, still the same

Re: Help

softech — Sat, 19 Mar 2022 16:11:39 GMT

@GaetanS wrote:
Same for me cant log in, I have 2 different account cant log in, try on 2 different device, still the same

@GaetanS My Account is working and I can login without issue. Just open ticket with PM Support (steps on my post above) and have them to confirm and reset the credentials for you.

Re: Help

Yummy — Sat, 19 Mar 2022 16:31:49 GMT

Yeah, My account works, no problems.

The account might be only temporarily locked for an hour due to too many (5) attempts. You might want to wait an hour and try again.

Try with using different browser. Try Incognito mode. Try force refresh.

Force-refreshing a page will clear that page's cache, allowing you to see the most recent version of the page as opposed to any information your browser saved in the past: CTRL+F5 or Ctrl+refresh icon.

Re: Help

computergeek541 — Sat, 19 Mar 2022 18:03:17 GMT

unnecessary repetition