topic Re: my profile in Get Support

my profile

sweagant — Sat, 19 Mar 2022 04:37:06 GMT

how do i change the email address on my account

Re: my profile

softech — Sat, 19 Mar 2022 04:39:11 GMT

@sweagant For email address used on Self Serve My Account, you cannot change it yourself, you have to open ticket with PM Support and have them assist in that:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: my profile

computergeek541 — Sat, 19 Mar 2022 04:39:02 GMT

@sweagant wrote:
how do i change the email address on my account

To change the e-mail address associated with your Self Serve account, open https://widget.telus.tiia.ai/publicmobile/publicmobile.html and when it loads, type "change self serve e-mail address".

Re: my profile

HALIMACS — Sat, 19 Mar 2022 15:49:09 GMT

Also, @sweagant , to change the e-mail address on your COMMUNITY account, just tap on your

avatar, go down to My Profile, and update your community e-mail address there.

It's a good idea that your account and community e-mail addresses match to be able to associate a user account with a community account for customer support purposes.

Re: my profile

computergeek541 — Sat, 19 Mar 2022 18:19:35 GMT

Re: my profile

BEER — Fri, 25 Mar 2022 15:45:31 GMT

@computergeek541 wrote:
@sweagant wrote:
how do i change the email address on my account
To change the e-mail address associated with your Self Serve account, open https://widget.telus.tiia.ai/publicmobile/publicmobile.html and when it loads, type "change self serve e-mail address".

Are you sure? I tried this in the past and the robot was of no help at all. I had to sent a private message to the customer support team.

Re: my profile

hTideGnow — Fri, 25 Mar 2022 15:49:44 GMT

HI @BEER Yes, chatbot work. You just have to enter the proper question to get to ticket opening screen:

type: Change username
Click " Forgot Self-Serve Email"
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Re: my profile

computergeek541 — Fri, 25 Mar 2022 21:41:33 GMT

@BEER wrote:
@computergeek541 wrote:
@sweagant wrote:
how do i change the email address on my account
To change the e-mail address associated with your Self Serve account, open https://widget.telus.tiia.ai/publicmobile/publicmobile.html and when it loads, type "change self serve e-mail address".
Are you sure? I tried this in the past and the robot was of no help at all. I had to sent a private message to the customer support team.

Yes, I am certain. This has been tried and tested.