topic Re: Trasferring number in Get Support

Trasferring number

Salime — Fri, 18 Mar 2022 23:16:44 GMT

Hi,

I just activated my SIM but my number with Lucky Mobile could not be trasferreddue to incorrect ESN/MEID. What should I do?

Thanks in advance

Re: Trasferring number

Stay_InjaBoy — Fri, 18 Mar 2022 23:31:15 GMT

Try and see if this thread helps,

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/td-p/652414

Re: Trasferring number

darlicious — Sat, 19 Mar 2022 01:47:59 GMT

@Salime

I will private message you the telus porting department number. You can call them with your chatr account # or the correct IMEI # and reinitiate your port request. Ensure you have your lucky sim card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of recieving it.

Edit:

Oops.... not so lucky!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account, provide your full name, address, your email, phone # and 4-digit account PIN#

Re: Trasferring number

computergeek541 — Sat, 19 Mar 2022 00:09:57 GMT

@Salime wrote:
I just activated my SIM but my number with Lucky Mobile could not be trasferreddue to incorrect ESN/MEID. What should I do?

Before getting a customer service agent at Public Mobile to correct this, you'll wish to know that there is no such thing as an ESN nor MEID of your phone. Those have not been used in Canada for years, so if you're looking on the labels of the device or in the device menus for something identified as those, you won't find anything. The text message sent by Public Mobile about this contains inaccurate information when it comes to that. (as from earlier, it's the IMEI that can be used). IMEI shouldn't even be used in most cases unless you're transfering the number from Petro Canada or Speakout (using account number instead is much better).. In addition, if you have the old carrier's account number, do not provide IMEI or the old carrier's account PIN. This can lead to more problems because if any one of these doesn't match, number porting fails. Only one match is needed for porting verification.

Re: Trasferring number

computergeek541 — Sat, 19 Mar 2022 00:13:02 GMT

@darlicious wrote:
@Salime
I will private message you the telus porting department number. You can call them with your chatr account # or the correct IMEI # and reinitiate your port request. Ensure you have your chatr sim card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of recieving it.

This customer is trying to port from Lucky Mobile although tje same advice would apply when it comes to leaving the Lucky SIM in the phone and using the Lucky account number.