topic Mistake with add-on: Got US Bundle, need Data only in Get Support

Mistake with add-on: Got US Bundle, need Data only

coconutcreampie — Tue, 04 Jan 2022 19:22:46 GMT

Hello,

I will be heading to the US tomorrow and accidentally got the US Talk, Text, Data Bundle but I realized I wanted the 250MB Data only package. Is it possible to switch? I am not sure how to within the Self-Serve as I don't see the one I got as well.

Thank you so much in advance!

Coco

@Mary_M

Re: Mistake with add-on: Got US Bundle, need Data only

mimmo — Thu, 20 Jul 2017 01:50:42 GMT

You need to send the moderators a private message

To send a private message to the Moderator_Team click here

In your message send them:
1) account email address
2) PM phone number
3) explanation of what is happening

Re: Mistake with add-on: Got US Bundle, need Data only

Luddite — Thu, 20 Jul 2017 02:24:12 GMT

@coconutcreampie Login to your account. Look at Available Funds and Add-ons. Do you see Available Funds equal to the amount you paid and NO add-on showing? If so, you were lucky to be caught by the double buying add-on glitch. You can just purchase the add-on you really want and it will be deducted from Available Funds.

The system has a glitch that requires a double cycle through "purchase add-on" to actually activate it.

Anything else, you will need moderator assistance.

Re: Mistake with add-on: Got US Bundle, need Data only

coconutcreampie — Thu, 20 Jul 2017 02:29:46 GMT

That did happen to me! That is so good to know. I will add on what I actually want now then. Thanks so much for your help!

Re: Mistake with add-on: Got US Bundle, need Data only

Luddite — Thu, 20 Jul 2017 02:40:19 GMT

Good news from a bug!

Don't forget the add-on will be activated the moment to buy it the second time.

Re: Mistake with add-on: Got US Bundle, need Data only

NDesai — Thu, 20 Jul 2017 04:34:02 GMT

Glitch that is awaiting the fix for a while now, helped someone

Good catch Luddite.