Locked out

marspice — Fri, 18 Mar 2022 18:29:50 GMT

I am the executor of my fathers will and I am locked out of his phone plan. I have been trying weekly for about a month. The credit card attached to it isn't being cancelled.

I have his pin and access to his email to reset (as well as Will showing executor status). HELP!

Re: Locked out

hTideGnow — Fri, 18 Mar 2022 18:35:52 GMT

@marspice

if you have the 4 digits PIN, you can call *611 to disable the Autopay

or for access to My Account back,

try to open ticket with PM support to reset

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Change username

Click " Forgot Self-Serve Email"

Click "Contact Us"

Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Locked out in Get Support

Locked out

Re: Locked out