topic Re: Why does the website not work? in Get Support

Why does the website not work?

damk — Sat, 19 Mar 2022 02:06:11 GMT

Trying to change the sim card since I lost the old one yet ehwn I go on "plans and add ons" it just displays an error message. Help

dabr — Fri, 18 Mar 2022 17:54:03 GMT

@damk Unfortunately, PM website seems to be prone to glitches on a regular basis lately.

Just wait an hour or so and make sure to clear browser cache/cookies using privacy/incognito mode or even another browser before retrying.

Meow — Fri, 18 Mar 2022 17:57:32 GMT

Try different browser. Try incognito mode. Clean cache, cookies.

I get the similar malfunction using old Firefox trying to access PM site since last week 😞 so have to use Chrome or Edge.