topic Re: Double Monthly mobile payment in Get Support

Double Monthly mobile payment

sadar — Fri, 18 Mar 2022 03:46:49 GMT

Hi,

I have mistakenly paid my mobile monthly payment twice. What is the procedure to refund one payment?

Re: Double Monthly mobile payment

computergeek541 — Fri, 18 Mar 2022 03:49:05 GMT

@sadar wrote:
Hi,
I have mistakenly paid my mobile monthly payment twice. What is the procedure to refund one payment?

There is no actual official procedure as the policies state that there are no refunds unelss (obviously unless it's an error by Public Mobile). Assuming that Public Mobile agrees to a refund, this could take up to 30 days, by which time the payment for your next renewal would be due (if you're on a 30 day plan). It might be easier to simply leave the extra balance in your Public Mobile account for now.

Re: Double Monthly mobile payment

Dunkman — Fri, 18 Mar 2022 03:49:09 GMT

@sadar

If you see the extra payment in your available funds, it will probably easier just to leave the funds for next month's payment.

In general, since Public mobile is prepaid, there are no refunds.

Otherwise, you will need to contact customer service agent and it will take several weeks to get a refund issued back to your credit card. Easier to just keep the funds for next month's payment.