topic Re: Cannot access Account. in Get Support

Cannot access Account.

test_123 — Tue, 04 Jan 2022 19:22:39 GMT

"Sorry, we're unable to verify your email address."

REALLY???!!! EVEN AFTER YOU SENT ME 2 EMAILS??

Is this a joke?

Cannot log in. Cannot reset account password because email not recognized. AMazing.

And no call desk. How does this get fixed?

Re: Cannot access Account.

SD08 — Wed, 19 Jul 2017 18:54:24 GMT

Your account may require a password reset with a moderator's help.

Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your PM SIM card number, e-mail address and phone number.

Password resets are time-sensitive, so be alert for any response from the mods, and don't delay once you get the reset message.

Re: Cannot access Account.

vstamp1 — Wed, 19 Jul 2017 20:32:08 GMT

Is this a brand new account you have setup?

If so you should have received in one of the 2 emails a link to verify your email. Until you click on the link then the email you sent is not verified with PM.

Re: Cannot access Account.

CS_Agent — Wed, 19 Jul 2017 20:54:45 GMT

Hello vstamp1,

If you are still having account access issues, please send to us a Private Message in order to assist you.

I am looking an answer from you.

Cheers

Abdoulaye

Re: Cannot access Account.

vstamp1 — Wed, 19 Jul 2017 21:05:29 GMT

Step-by-step APN configuration
Lithium-OrangeBullet-Jan23-00.jpgStep1:
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Click here for Android APN Screen Shot

Blackberry
OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)
Windows
Windows 8 Step 1 Settings > cellular > Add or Edit internet APN

iPhone
Click here
Lithium-OrangeBullet-Jan23-00.jpgStep 2:
You will need to input the following information:
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Lithium-OrangeBullet-Jan23-00.jpgStep 3:
Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

Re: Cannot access Account.

vstamp1 — Wed, 19 Jul 2017 21:25:22 GMT

Sorry about the mixup

I am not having issues I was replying to someone who was having problems as well that is the info I sent to you by mistake I believe.

Sorry again for the confussion.

Re: Cannot access Account.

CS_Agent — Wed, 19 Jul 2017 21:45:58 GMT

Hi vstamp1,

Thank for your answer and support.

Cheers

Abdoulaye