topic Re: DATA in Get Support

DATA

woolffr5 — Thu, 17 Mar 2022 18:37:39 GMT

I PURCHASED DATA BUT IT DOES NOT APPEAR IN MY LAPTOP ACCOUNT. THE PAYMENT FOR IT IS THERE.

Re: DATA

hTideGnow — Thu, 17 Mar 2022 18:42:22 GMT

Hi @woolffr5 Buying addon requires you to load fund first and the actual buying. Many people loaded fund and didn't go back and buy. Check if your My Account Available Fund still have the find you just loaded, if so, go back and buy

let us know if it works

Re: DATA

esjliv — Fri, 18 Mar 2022 01:12:00 GMT

@woolffr5 wrote:
I PURCHASED DATA BUT IT DOES NOT APPEAR IN MY LAPTOP ACCOUNT. THE PAYMENT FOR IT IS THERE.

@woolffr5 you mean it does not appear under your My Data and Addons section?

If you added the addon successfully, and you don't see it, then you did not add it yet, which sounds like your case.

see other posts for the 2nd step needed.

Re: DATA

CountyDownIeUk — Fri, 18 Mar 2022 04:29:57 GMT

The TOP UP process even has, in bold, reminders that the add on purchase is TWO steps.