topic Re: unlocking a Bell/Virgin in Get Support

unlocking a Bell/Virgin

aztec — Fri, 18 Mar 2022 00:03:37 GMT

Hi,

I'm buying a used phone but it's locked to Bell/Virgin mobile.

Will PM unlock it for free and can I use it with PM

Re: unlocking a Bell/Virgin

esjliv — Fri, 18 Mar 2022 00:07:30 GMT

@aztec it will work ONCE it is unlocked. Contact Bell/Virgin to unlock for you.

You will need your imei number, dial *#06# to get it.

EDIT: well, really you should check compatibility as well....

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz (band 5), 1900 MHz (band 2) and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

https://www.kimovil.com/en/frequency-checker/CA

https://willmyphonework.net

https://www.frequencycheck.com/

3G or WCDMA 2 (1900 MHz ) and 5 (850 MHz) bands makes the phone compatible, which is needed for phone calls, and can also be used for text messaging and data.
LTE can be used for text messaging and data.

Re: unlocking a Bell/Virgin

darlicious — Fri, 18 Mar 2022 00:14:22 GMT

@aztec

Ask the seller to unlock it for you....if they can't its a little suspect....?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: unlocking a Bell/Virgin

HALIMACS — Fri, 18 Mar 2022 00:18:07 GMT

While you're at it, @aztec check to ensure it's not blacklisted.

https://www.devicecheck.ca/check-status-device-canada/

If it is, being locked to a carrier is a lesser concern.

Re: unlocking a Bell/Virgin

aztec — Fri, 18 Mar 2022 00:16:50 GMT

thank you, done that already. Good advice.

Re: unlocking a Bell/Virgin

computergeek541 — Fri, 18 Mar 2022 00:44:50 GMT

@esjliv wrote:

EDIT: well, really you should check compatibility as well.....

In a case of a phone being locked to Bell, there wouldn't be any need or reason to check the device for compatibility after unlocking the phone. All cell phones sold by Bell that have a SIM card slot are compatible with Public Mobile. The network/network types are the same.

Re: unlocking a Bell/Virgin

BKNS27 — Fri, 18 Mar 2022 00:58:17 GMT

@aztec

I hope you purchased the phone from a trusted retailer and not from eBay or Facebook Marketplace.
If it is a Samsung phone, it maybe locked by Samsung Canada. If so, contact them at 1-800-726-7864.

Re: unlocking a Bell/Virgin

CountyDownIeUk — Fri, 18 Mar 2022 02:55:43 GMT

What kind of phone is it?

Any phone sold in Canada after December 2017 had to be sold unlocked.

And as mentioned....if locked.....ask seller to unlock for you.

Also I only buy used phones if the original box is included....it eliminates a lot of suspect stuff.