topic Re: My text messages have stopped in Get Support

My text messages have stopped

stefdav55 — Mon, 21 Mar 2022 14:14:14 GMT

I have always received text messages but all of a sudden they are not coming through. Can anyone help me?

Re: My text messages have stopped

softech — Thu, 17 Mar 2022 20:30:18 GMT

@stefdav55 is incoming calls working? did you check if your My Account showing account status Active? Do you see any bars showing the phone is connected to PM network?

Start with a phone reboot. If issue persists, try to reseat the SIM card.

Re: My text messages have stopped

esjliv — Thu, 17 Mar 2022 20:35:46 GMT

@stefdav55 - try toggling to Airplane mode, then go back to regular mode.

Are you using iMessage, if so have you run out of data? Trying switching to SMS and turn iMessage off.

Also try performing a Reset of your device's Network Settings.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Re: My text messages have stopped

stefdav55 — Thu, 17 Mar 2022 20:38:42 GMT

Okay.....now in rebooting my phone do I have to do a complete reset to factory specs?

Re: My text messages have stopped

esjliv — Thu, 17 Mar 2022 20:43:51 GMT

@stefdav55 wrote:
Okay.....now in rebooting my phone do I have to do a complete reset to factory specs?

@stefdav55 I wouldn't go so far as to do a Factory Reset (yet) if that is what you mean. That would be last resort, and a backup of data should be done before this is completed...unless it is a new to you phone without any info. on it yet.

edit:

I think @softech mean just power your phone off. Maybe wait a minute. Then turn it back on. It is surprising how finicky things can be corrected in doing this.

Re: My text messages have stopped

kb_mv — Thu, 17 Mar 2022 20:42:48 GMT

@stefdav55 wrote:
Okay.....now in rebooting my phone do I have to do a complete reset to factory specs?

@stefdav55 No! Just restart the phone. That is all that's meant by reboot.

Re: My text messages have stopped

darlicious — Thu, 17 Mar 2022 20:44:14 GMT

@0077

Text messages work on both networks changing to 3G only would not be a fix for this issue. If there was a problem with the 4G LTE network then text messages would automatically switch to use the 3G network.

@stefdav55

Try rebooting your phone. Next as suggested by @esjliv toggle airplane mode on/off. If those don't work before trying network reset go to your app settings and clear your cache. Try the network reset after this so you don't have to re-enter your wifi passwords unnecessarily if one of the first 3 troubleshooting tips fix the problem.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: My text messages have stopped

stefdav55 — Thu, 17 Mar 2022 20:46:49 GMT

I'm sorry I'm sounding like such an idiot but do you mean reset to factory settings?

Re: My text messages have stopped

esjliv — Thu, 17 Mar 2022 20:54:50 GMT

@stefdav55 wrote:
I'm sorry I'm sounding like such an idiot but do you mean reset to factory settings?

@stefdav55 , it's okay, you don't sound like an idiot. 🙂

Resetting Network Settings AND Factory Reset are different things, but it is good to know.

Resetting your Network Settings just does a good 'cleanup' of your phone's systems/network. You will just need to re-login into your wifi networks and/or enter other passwords again after doing this.

Factory Reset will erase your data on your phone, and you will lose it all if there is not backup.

Re: My text messages have stopped

softech — Thu, 17 Mar 2022 20:56:17 GMT

@stefdav55 no need factory reset.

try to first power off the phone. Take the SIM out for a minute, then put it back and power the phone up

Re: My text messages have stopped

stefdav55 — Thu, 17 Mar 2022 21:16:35 GMT

All of you are soooooooooooo wonderful! Thank You so much! I think what worked was removing the sim card and replacing it. Thank you all so very much!

Re: My text messages have stopped

softech — Thu, 17 Mar 2022 21:23:22 GMT

@stefdav55 gald it works.. happy that your issue is resolved

Re: My text messages have stopped

Meow — Thu, 17 Mar 2022 22:34:57 GMT

@stefdav55 wrote:
All of you are soooooooooooo wonderful! Thank You so much! I think what worked was removing the sim card and replacing it. Thank you all so very much!

Thank YOU for providing feedback. Not many customers do that and lack of feedback keeps us in the dark - did we help or not. Thanks again; glad advises helped.

One more happy PM customer!