topic Sign up fora plan in Get Support

Sign up fora plan

cathywms7190 — Thu, 17 Mar 2022 20:23:09 GMT

I attempted to sign up for a plan , but when I got to putting the phone number in, the form stalled and sent me to Simon . Did the Simon thing ,got a ticket,to go to a moderator and am now waiting,

I have found a phone # for Public but cant use it as I don’t have a Public phone # or pin # to get into the system

Any suggestions from the community?

Re: Sign up fora plan

Yummy — Thu, 17 Mar 2022 22:28:21 GMT

To create an account with PM you need this:

https://publicmobile.ca/en/on/portal/activation

- Purchase a new Public Mobile SIM card

- Have a payment card ready, either a Canadian credit card or Visa debit

- Decide what email address you wish to use on the Activation Portal

Then you will chose your number or decide if you want to post existing number.

Re: Sign up fora plan

darlicious — Thu, 17 Mar 2022 22:37:25 GMT

@cathywms7190

If you are experiencing an issue with the activation portal it's probably because of your browser. Follow these tips for an error free activation process.

Clear your browser.
Reboot your device.
Open one tab only.
Use secret/incognito mode.
Firefox, chrome, safari or Microsoft edge work best.

Be sure to write down your email, password, 4 digit account pin number, security question and answer and put in a safe and secure place for future reference. The referral code and promocode is entered on the fourth page of the activation portal. If you need help during activation we are here to help you thru the process.

Welcome to the community and public mobile!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Sign up fora plan

hTideGnow — Thu, 17 Mar 2022 22:45:02 GMT

HI @cathywms7190 You are trying to activate a NEW account and you got problem?

did you pick a new number? or you are trying to port you number into PM?

Check if PM charged your credit card already. If PM did, put your SIM in a phone and try to make outgoing calls and test if it works. Also, see if incoming calls work and if Mobile Data work

Let us know what you found and we can help further

Re: Sign up fora plan

esjliv — Fri, 18 Mar 2022 00:37:31 GMT

@cathywms7190 wrote:
I attempted to sign up for a plan , but when I got to putting the phone number in, the form stalled and sent me to Simon . Did the Simon thing ,got a ticket,to go to a moderator and am now waiting,
I have found a phone # for Public but cant use it as I don’t have a Public phone # or pin # to get into the system
Any suggestions from the community?

@cathywms7190 - if you did not get to the point of entering your payment information in, then you did not activate a SIM card or plan yet.

So if this is the case, retry the online activation of the SIM card.

You can also try to obtain help use this link for activating: Public Mobile Online Activation Assistance