topic Re: Adding data to a US roaming talk and text package. in Get Support

Adding data to a US roaming talk and text package.

Grancyho — Thu, 17 Mar 2022 17:26:22 GMT

i just need to add data to my US roaming talk and text package.

Re: Adding data to a US roaming talk and text package.

softech — Thu, 17 Mar 2022 17:38:13 GMT

@Grancyho buying addon is a 2 steps process

1. Loading fund

2. actual buying

First load enough fund to your account.

Once fund is loaded, go back to the addon page (https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToAddOnPage) and buy the addon

Once purchase, you can go to the Plan details page to confirm successfully purchased:

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/

Remember US roaming has 10 days, 240 hours expiry. So, leave it till the last moment to buy. Don't buy early

Re: Adding data to a US roaming talk and text package.

Yummy — Thu, 17 Mar 2022 17:38:01 GMT

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

All countable features will show up on the overview page. Unlimited features show up in Plan Details. ie. roaming talk and text.

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-611

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve

Re: Adding data to a US roaming talk and text package.

HALIMACS — Thu, 17 Mar 2022 18:55:20 GMT

@Grancyho

If you recently added the Roaming add-on without the data option, Customer Support Agents may allow you to use the purchase value toward the add-on with the data. (presuming you haven't used the existing roaming add-on)

Try to reach them here:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.