topic Re: DATA limit for call has elapsed in Get Support

DATA limit for call has elapsed

rogers_ludgate — Thu, 17 Mar 2022 18:41:32 GMT

Had to use my c phone extensively as the Bell had a collapsed line on my Land Line. Ran out of data to make calls and want to know if it will be can soon or can I just but a few more days?

Re: DATA limit for call has elapsed

hTideGnow — Thu, 17 Mar 2022 18:44:15 GMT

Hi @rogers_ludgate you cannot make calls now? making regular calls does not require data. Try reboot your phone once. Make sure you put a 1 in front of the 10 digits

Re: DATA limit for call has elapsed

HALIMACS — Thu, 17 Mar 2022 18:50:33 GMT

@rogers_ludgate

If you are on the $15 plan and have run out of your outgoing calling minutes, you can purchase a $5 add on for 500 outgoing minutes.

This add-on will not expire until it is used so it is a great option to get you to the next renewal.

Re: DATA limit for call has elapsed

rogers_ludgate — Thu, 17 Mar 2022 19:09:58 GMT

Never used PIN for this account so how do I buy calling minutes/

Re: DATA limit for call has elapsed

rogers_ludgate — Thu, 17 Mar 2022 19:14:06 GMT

Thanks but having difficulty to buy anything. Even visited the local store that I bought the phone from and they tell me thecae do "nothing" for a Public link

Re: DATA limit for call has elapsed

darlicious — Thu, 17 Mar 2022 19:44:35 GMT

@rogers_ludgate

If you do not know your 4 digit account pin # ( try your voicemail pin # as some customers used this when activating not knowing what the 4 digit account pin # is used for) then you cannot make purchases thru 611 and the $5/500min add on is not available thru the 611/IVR system anyways.

You will have to log into your self serve account and add a minimum of $5 and then go to the plans and add ons page and select the add on and scroll down to confirm and submit your purchase. Log out and reboot.

Alternatively you can download a voip provider such as textnow or fongo. Select a Canadian phone number and you can make free calls on wifi or while using mobile data ( 0.5mb=1min or 250mb=500min). This is also handy to use to call your voicemail so you don't use your 100 outgoing minutes. Call your phone number from your voip number ( or landline when its fixed) and when your voicemail picks up press "*" and enter your 4 digit voicemail pin #. You then have access to your voicemail services.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: DATA limit for call has elapsed

esjliv — Fri, 18 Mar 2022 01:06:30 GMT

@rogers_ludgate wrote:
Thanks but having difficulty to buy anything. Even visited the local store that I bought the phone from and they tell me thecae do "nothing" for a Public link

@rogers_ludgate - you will need to purchase the minute addon yourself on your self serve account, in this section:

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToAddOnPage

Purchasing an Add-On is a TWO step process. Be sure to:
1. Add funds to your account, if you don`t have sufficient funds

2. Go back to the Add-Ons page and select your Add-On.

Sounds like you require the $5 / 500 minute Canada Wide addon. It is a great supplement to the $15 plan, incase you run out outgoing minutes.