topic Re: HELP: cancel pre-paid plan in Get Support

HELP: cancel pre-paid plan

ettorecamp — Thu, 17 Mar 2022 17:03:18 GMT

Hi guys,

I am leaving Canada in May so I'd like to ask you:

How do I cancel my pre-paid plan?

Right now I have the auto-payment setting which renews automatically on the 28 of each month.

When and how should I cancel it if I still want to use the phone for the month of April?

Thank you all!

Ettore

Re: HELP: cancel pre-paid plan

Yummy — Thu, 17 Mar 2022 17:13:32 GMT

Remove autopay and credit card info to stop autopay. Your account will be suspended without payment at your next renewal date. 90 days after suspension, your account will be cancelled. You have 90 days to change your mind by paying and reactivate your account.

Click on Automatic Payments, then on Remove AutoPay

Re: HELP: cancel pre-paid plan

LeePublic — Thu, 17 Mar 2022 17:11:58 GMT

If you want to keep your phone #/plan while being in suspension mode, just drop your plan to cheapest tier, and pay once every 87 days. This works if you plan to come back to Canada in the near future. Safe travels to you! @ettorecamp

Re: HELP: cancel pre-paid plan

hTideGnow — Thu, 17 Mar 2022 17:12:30 GMT

HI @ettorecamp don't do anything for now.

Couple days efore you leave Canada, login to My Account, confirm that it shows yours next payment day is sometime you already left Canada, then to to Payment Tab to disable Autopay as well as remove your credit card from My Account.

Re: HELP: cancel pre-paid plan

HALIMACS — Thu, 17 Mar 2022 17:19:46 GMT

@ettorecamp

Being every 30 days, Public Mobile cycles do not renew on the same day each month.

Log into self serve to check when cycle ends.

From there, you'll be able to decide when it's best to remove auto pay to ensure you get the service you need while here, and not unnecessarily paying for an extra cycle.

Re: HELP: cancel pre-paid plan

hairbag1 — Thu, 17 Mar 2022 17:20:33 GMT

FYI...your PM account is paid for 30 days...not one month. Your renewal payment date will vary depending on how may days in the month. Your renewal payment isn't on the 28th of each month.