topic Re: Transaction was denied in Get Support

Transaction was denied

lory — Thu, 17 Mar 2022 14:14:04 GMT

Hi,

I wanted to reactive the plan, the payment didn't go through, showing below message, I tried three credit cards.

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

This is the my plan status, it is within 90 days of non payment.

Your account has been suspended. Make a payment to reactive your current plan. Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.

Thank you

Lory

Re: Transaction was denied

Dunkman — Thu, 17 Mar 2022 14:28:32 GMT

@lory

If you try too many times, your payment account gets locked out for about one hour. You can try again afterwards. Website is finicky. Maybe try a different web browser, clear cache or incognito mode. Make sure that the billing name and address exactly matches your credit card information.

Re: Transaction was denied

softech — Thu, 17 Mar 2022 14:30:27 GMT

@lory After you waited for an hour, when you try to pay , try NOT to use "Amount Due" but use the other option "Other (Enter the desired payment amount)" and the manually enter the required amount , your plan amount

Re: Transaction was denied

BeachNBeer — Thu, 17 Mar 2022 14:32:35 GMT

@lory Wait an hour, clear cookies/history and try in incognito mode. If it continues to fail contact support for them to look into it. If it does fail after an hour wait , co sider going to a corner store or gas station and buying a voucher to top up your account while supper looks into the CC issue.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.