topic Re: Print invoice in Get Support

Print invoice

japochepris — Wed, 16 Mar 2022 15:04:21 GMT

Hello , how do I print my invoice myself

Re: Print invoice

fujiyama — Wed, 16 Mar 2022 15:30:38 GMT

You have to contact CSA to get proper invoices for tax or work claims, etc. Submit a ticket using the chatbot (speech bubble on the bottom right corner). Type in “invoice” and it will guide you through the process.

Re: Print invoice

softech — Wed, 16 Mar 2022 15:40:05 GMT

@japochepris For official invoice, you have to open ticket with PM Support and they will send you PDF invoices Please note that it could take 2 or 3 weeks and hence if you need it regularly, try to request one set every 3 or 6 months.

Here is @AE_Collector experience when he requested the invoice and a sample of the invoice he got:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

To open ticket with PM:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Print invoice

Meow — Wed, 16 Mar 2022 17:15:45 GMT

There is no actual official invoice you can print from self-serving account.

To get one, follow advice as explained by @AE_Collector:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

Print invoice

darlicious — Wed, 16 Mar 2022 19:58:22 GMT

@japochepris

If you only need an invoice for personal record keeping you can contact @CountyDownIeUk for an excel file program he has created for this purpose. Otherwise an official reciept for business or tax purposes as previously posted by others can only come from pm customer support. It is recommended that you request them in 90, 180, or 360 day periods as this is not a standard service offered by pm.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #