topic Re: Account suspended in Get Support

Account suspended

Dermotdillon — Wed, 16 Mar 2022 14:45:35 GMT

My account has been suspended and I don't know why. Plan was deactivated and it won't let me reactivate, yet a payment was taken from my account today. Please explain.

Re: Account suspended

fujiyama — Wed, 16 Mar 2022 15:05:35 GMT

All accounts will cycle through the status of "expired/deactivated" then back to "active" on renewal day. Does your phone still work as usual, for calls, text and data?

If yes, just ignore your account status, it will fix itself. This freaks everyone out on renewal day initially 😅

Re: Account suspended

softech — Wed, 16 Mar 2022 15:45:47 GMT

@Dermotdillon Was the Account status showing only "Plan Expired"? If so, that does not mean it was deactivated. Please try to reboot your phone once again and then try to make calls. If payment was taken by Autopay , it should be good and it should have renewed without issue

Re: Account suspended

computergeek541 — Wed, 16 Mar 2022 17:06:23 GMT