topic Re: Cannot reset account password after getting admin help a month ago. in Get Support

Cannot reset account password after getting admin help a month ago.

Teneshamottwood — Tue, 15 Mar 2022 21:21:40 GMT

I lost my phone over a month ago needed help resetting password. After I got in and set up new sim it will no longer let me sign in or re set password. Keeps telling me to contact admin.

Re: Cannot reset account password after getting admin help a month ago.

softech — Tue, 15 Mar 2022 21:25:55 GMT

@Teneshamottwood If that is the case, contact PM Support by using direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Cannot reset account password after getting admin help a month ago.

darlicious — Tue, 15 Mar 2022 21:27:08 GMT

@Teneshamottwood

Best for you to contact customer support. Have you done a chargeback for a compromised card? Send a private message with the details of your issue.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #