topic Re: shipping info??? in Get Support

shipping info???

JAYLEN_ — Tue, 15 Mar 2022 16:02:45 GMT

i ordered a phone from Public on Saturday but still havent received any shipping information. Will I, or does the phone just show up?

Re: shipping info???

BeachNBeer — Tue, 15 Mar 2022 16:06:26 GMT

@JAYLEN_ You will once it has been processed. They don't ship weekends and today is only Tuesday but contact support maybe they can give you an update.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: shipping info???

BKNS27 — Tue, 15 Mar 2022 16:26:04 GMT

@JAYLEN_

Normally it takes PM 3-7 days to ship out your phone so keep your eyes in your email box for a tracking number.