topic Re: i need a service ticket in Get Support

i need a service ticket

JD16_21 — Mon, 14 Mar 2022 15:37:16 GMT

How do I get a service ticket?

I activated a new SIM (Saturday) and am porting a number ... it's still not activated.

Re: i need a service ticket

Meow — Mon, 14 Mar 2022 15:45:46 GMT

If you have followed proper porting procedure (leave old SIM in a phone, reply Yes within 90 minutes, etc.), porting should be completed within 2 hours. If you ported land line it could take up to a 7 days.

To contact agent:Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can try ticketing system if it works: Click https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

Re: i need a service ticket

computergeek541 — Mon, 14 Mar 2022 21:53:52 GMT

Re: i need a service ticket

esjliv — Tue, 15 Mar 2022 02:06:08 GMT

@BKNS27 i think @Meow said the same thing what you said.

Did you see that...just one post up?

Re: i need a service ticket

BKNS27 — Tue, 15 Mar 2022 03:55:52 GMT

@esjliv

I thought I added an additional comment to supplement Meow comment and referred with @Meow .

Sorry if I missed it. 😟