topic Re: Transferred phone number out now my account is gone in Get Support

Transferred phone number out now my account is gone

Disco — Tue, 15 Mar 2022 00:22:40 GMT

I transferred my public phone number out to Telus and now I am unable to log into my account. Has my account been canceled or will I continue to be billed? The SIM shows unregistered sim

Re: Transferred phone number out now my account is gone

darlicious — Tue, 15 Mar 2022 00:26:06 GMT

@Disco

Once you port out your number your account is automatically closed. You should not be charged but keep an eye out for a charge on what would have been your next renewal as there has been the odd case of autopay charging a closed account. If that happens contact customer support for a refund.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Transferred phone number out now my account is gone

esjliv — Tue, 15 Mar 2022 00:27:57 GMT

@Disco - sorry, porting your number out closes your account here.

You lose access to your self serve and any funds that was in the account.

You should not be continued to be billed, but if so contact CSA for any refunds or transfer of funds over to Telus (which may be possible).

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent