topic Re: SIN card in Get Support

SIN card

DanhongChen — Tue, 15 Mar 2022 04:27:48 GMT

I lose my SIN card.How can I buy the SIN card with my old number?

Re: SIN card

softech — Mon, 14 Mar 2022 21:19:06 GMT

@DanhongChen SIM card? Check with local Mobile stores, like those in Walmart or Loblaws or Koro store. They should charge you only around $10 not not too much more.

Once you got the new SIM card, login to My Account and click Change SIM card and select use email to receive 2FA code and it should complete shortly after

Re: SIN card

darlicious — Mon, 14 Mar 2022 21:23:41 GMT

@DanhongChen

Go to any retail location and buy an unactivated pm sim card and perform a sim swap using your email for the 2FA verification code or contact customer support to perform the sim swap for you. Pm sim cards can be obtained cheaper by ordering from pm (currently $5) or CCS ($3) if you don't mind waiting for them to arrive in approximately 5 days.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: SIN card

HALIMACS — Mon, 14 Mar 2022 22:42:53 GMT

A couple points to make, @DanhongChen

Did you only lose the SIM card, and not the device that the SIM card was in?

If only the SIM card, definitely do what @softech & @darlicious advise above.

If BOTH, once you get a new device and SIM card, it's as easy as inserting the new SIM card into the new device. Just make sure to use the correct adapter sizing.

DO NOT activate the new SIM card, if you do you'll lose your number or will have unnecessarily generated a 2nd public mobile account, use the Change SIM feature as indicated on self-serve.

Re: SIN card

DanhongChen — Mon, 14 Mar 2022 22:43:55 GMT

Thanks

Re: SIN card

DanhongChen — Mon, 14 Mar 2022 22:44:26 GMT

Thanks!