topic Re: Activate a sim card internationally in Get Support

Activate a sim card internationally

ruanismit — Fri, 04 Mar 2022 14:24:43 GMT

Hi all,

I am coming to Canada and want to set up my connectivity beforehand.

Does anyone know whether it is possible to activate a sim card internationally if a family member mails it to me? Or do I need to ask them to activate it for me?

Any help or input on this topic would be appreciated if anyone has done it before.

Re: Activate a sim card internationally

softech — Fri, 04 Mar 2022 12:56:48 GMT

@ruanismit While you can activate it when you are not in Canada, I suggest you to have your family member activate for you in Canada.

the activation process is all online and could be done when you are not in Canada. However, there could be SIM provisioning issue and you would never find out until you have your PM SIM in a phone and test it. So, it is best if your family member can activate in Canada for you and test it out and confirm the SIM was setup and able to connect to the network. If any issue, then they can login to Community or your Self Serve My Account and help you with it, help you to open ticket with PM and troubleshoot for you

Re: Activate a sim card internationally

ruanismit — Fri, 04 Mar 2022 12:55:58 GMT

Thanks @softech for the swift reply! That might be the safer option.

Re: Activate a sim card internationally

Yummy — Fri, 04 Mar 2022 15:02:16 GMT

Anybody can activate PM SIM for you but it will be safer if You do it at the same time when you pick a plan and start your service.

While abroad family member can get SIM for you and activation, plan purchase does not take much time.

Re: Activate a sim card internationally

CountyDownIeUk — Fri, 04 Mar 2022 16:48:51 GMT

I see no problem activating a sim from abroad. The one thing you would need to have is the correct payment method. Do you have as per below? Payment type MUST be registered to a Canadian address. And numerous people here can supply you with a SIM card.

Re: Activate a sim card internationally

Yummy — Fri, 04 Mar 2022 18:11:09 GMT

@CountyDownIeUk wrote:
Payment type MUST be registered to a Canadian address. And numerous people here can supply you with a SIM card.

That is why I believe the safest and most trouble free way to start service with PM is when customer is in Canada. Of course friend/family can provide credit card, etc. but why making life more complicated then it is?

Most important is to have SIM ready (and compatible phone, of course).

Re: Activate a sim card internationally

ruanismit — Sat, 05 Mar 2022 09:31:26 GMT

Thanks all! I would still love to hear from anyone who has successfully activated their SIM card outside of Canada. If there is anyone, do let us know! 🙂

Re: Activate a sim card internationally

CountyDownIeUk — Sat, 05 Mar 2022 16:47:59 GMT

@ruanismit wrote:
Thanks all! I would still love to hear from anyone who has successfully activated their SIM card outside of Canada. If there is anyone, do let us know! 🙂

Do you have the required payment type?

Do you have a SIM card or SIM card number?

If yes.....then try it and buy the $15 plan.

Re: Activate a sim card internationally

Luddite — Mon, 14 Mar 2022 21:02:19 GMT

@CountyDownIeUk wrote:
I see no problem activating a sim from abroad. The one thing you would need to have is the correct payment method. Do you have as per below? Payment type MUST be registered to a Canadian address. And numerous people here can supply you with a SIM card.

Activation, and ongoing service, is also possible.
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