topic Re: Internet (LTE) Wont work in Get Support

Internet (LTE) Wont work

foxonefoxone — Mon, 14 Mar 2022 12:48:02 GMT

Hi guys

Just got back from an international trip, and for some reason my LTE data isnt working. Tried turning it on and off but no joy. The account dashboard at Public mobile shows I have remaining data and calls work fine, just not the internet.

Appreciate any help.

Thanks

Re: Internet (LTE) Wont work

Dunkman — Mon, 14 Mar 2022 12:53:14 GMT

@foxonefoxone

A few basic troubleshooting advice:

Try to remove your SIM card and re-insert back to the phone.

Network reset of phone. (this will erase any saved Wifi setting passwords)

Toggle airplane mode on, then off.

Re: Internet (LTE) Wont work

will13am — Mon, 14 Mar 2022 13:20:38 GMT

@foxonefoxone , by change do you have the network settings to manually connect to a selected network. Please make sure the settings are to auto connect to network.

Re: Internet (LTE) Wont work

ZuckMark — Mon, 14 Mar 2022 15:41:32 GMT

PM as wireless prepaid low budget provider offers 3G

Re: Internet (LTE) Wont work

softech — Mon, 14 Mar 2022 16:19:58 GMT

@foxonefoxone incoming calls and outgoing calls working fine? The phone shows it is connecting to Public Mobile or still searching network or not connected any network at all?

check the APN settings or run Reset Network settings (please note it will delete your current WiFi settings and you need to join them back)

Re: Internet (LTE) Wont work

mimmo — Mon, 14 Mar 2022 17:12:17 GMT

@ZuckMark pm offers LTE data but slowed down to 3mps hence the 3g speed.

@ what phone do you have? Iirc some phones can be phinicy when they have had their sim cards swapped. Lg comes to mind.

Re: Internet (LTE) Wont work

darlicious — Mon, 14 Mar 2022 23:21:02 GMT

@foxonefoxone

If you have an Android phone check your APN. If you have an iPhone you may need to update your carrier profile via iTunes.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.