topic Locked out sim card in Get Support

Locked out sim card

paulas — Mon, 14 Mar 2022 15:35:21 GMT

Galaxy A12- went to put in a pin number for sim card first time, asked for code, tried 0000, 1234. Now I'm locked out. Asking for PUK. Also kept saying "possibly incorrect pin "

Please advise. Thanks

Re: Locked out sim card

Meow — Mon, 14 Mar 2022 15:38:04 GMT

Find your PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

- SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

- SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

- PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: Locked out sim card

BKNS27 — Mon, 14 Mar 2022 21:49:45 GMT

@paulas

You can get the SIM PUK by contacting a CS_Agent by chat or private messaging on this Community page.

You might need a PUK for unlocking the Samsung phone. You will need to contact Samsung Canada if your phone was purchased in Canada at 1-800-726-7864.