topic Re: Data Roaming not working in Get Support

Data Roaming not working

SwimMom — Sun, 13 Mar 2022 20:32:41 GMT

I have talk and text with data at home. I purchased a US add-on, it’s paid and active. I am receiving one to one texts but no MMS messages (group texts or MMS messages from individuals). I’ve tried all the suggestions but it’s still not working. This is very frustrating as my husband got an Add-On and his is working. Anyone have any suggestions?

Re: Data Roaming not working

softech — Sun, 13 Mar 2022 20:35:46 GMT

@SwimMom is your Mobile Data turned on? Make sure Mobile Data is turned on as MMS needs that enabled. Also, make sure your phone has Roaming Data enabled and that option could be disabled by default

Re: Data Roaming not working

kb_mv — Sun, 13 Mar 2022 20:37:44 GMT

@SwimMom I'll echo what @softech just posted. I encountered this very thing when I recently travelled to the US. The issue was I did not have "data roaming" enabled in my settings.

Re: Data Roaming not working

esjliv — Sun, 13 Mar 2022 20:55:01 GMT

@SwimMom wrote:
I have talk and text with data at home. I purchased a US add-on, it’s paid and active. I am receiving one to one texts but no MMS messages (group texts or MMS messages from individuals). I’ve tried all the suggestions but it’s still not working. This is very frustrating as my husband got an Add-On and his is working. Anyone have any suggestions?

@SwimMom you are mentioning Roaming data, just making sure you are in the USA, right? Only Roaming addons are for use while you are in the USA.

If you are in Canada, then you need to buy the regular USA/international addon to make calls to the USA from Canada.

Re: Data Roaming not working

SwimMom — Sun, 13 Mar 2022 20:59:09 GMT

Yes I am from Canada and bought the US Add On and I’m in Hawaii

Re: Data Roaming not working

SwimMom — Sun, 13 Mar 2022 20:59:27 GMT

That’s on. Still not working

Re: Data Roaming not working

SwimMom — Sun, 13 Mar 2022 20:59:40 GMT

Yes, still doesn’t work

Re: Data Roaming not working

esjliv — Sun, 13 Mar 2022 21:02:04 GMT

@SwimMom wrote:
Yes I am from Canada and bought the US Add On and I’m in Hawaii

@SwimMom

Try restarting your phone.

Go to the cellular or network settings in your phone, and check your APN configuration. If possible, manually search and select T-Mobile's network, edit or perhaps A&T.

Re: Data Roaming not working

softech — Sun, 13 Mar 2022 21:01:15 GMT

@SwimMom are you now connected to TMobile or AT&T?

Re: Data Roaming not working

darlicious — Sun, 13 Mar 2022 21:03:48 GMT

@SwimMom

If you do not have a US Roaming data add on your MMS will not work unlike in Canada whereas you are not required to have data for your MMS to work you do need it when roaming in the US.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Data Roaming not working

kb_mv — Sun, 13 Mar 2022 21:16:36 GMT

@SwimMom wrote:
Yes I am from Canada and bought the US Add On and I’m in Hawaii

@SwimMom When you say you bought the US add on, was it the US calling add on with minutes included or the US Roaming add on (there are 4)? The latter is what you need while in the US.