topic Can't Log In to Newly Activated Account in Get Support

Can't Log In to Newly Activated Account

jm2morri — Sun, 13 Mar 2022 19:47:51 GMT

I activated a new sim card but now cannot log into the account that I think was created as part of that process.

Re: Can't Log In to Newly Activated Account

softech — Sun, 13 Mar 2022 19:50:40 GMT

@jm2morri Yes, it should have created during activation if you activated online yourself.

Did you activate yourself or in Store? If it is in store, then you will have to create the account now yourself via this link: https://selfserve.publicmobile.ca/self-registration/

If you activate online yourself and unable to login, please open ticket with PM Support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Can't Log In to Newly Activated Account

esjliv — Sun, 13 Mar 2022 19:52:14 GMT

@jm2morri wrote:
I activated a new sim card but now cannot log into the account that I think was created as part of that process.

@jm2morri - were you charged for the activation? And did you activate with a unique email address. Each account needs a different email.

What happens when you try to create account here:https://selfserve.publicmobile.ca/self-registration/

Does it say email already exists?

If trouble shooting is not helping, as CSA to check your account and access to it. Two ways to reach CSA here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Can't Log In to Newly Activated Account

HALIMACS — Sun, 13 Mar 2022 20:32:25 GMT

@jm2morri

Ensure you're using the correct e-mail address (the one you activated with), then if you might be entering the password incorrectly, try the "Forgot Password" option.